Director, Operations Excellence- US Tech

Company DescriptionMcDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. Job DescriptionCalling all leaders with vision and change agents! Join a strong performer group of technologists as we embark on an evolution of our strategy, planning and execution function in US Technology.The Director, Operation Excellence role reports to the Sr. Director, US Market Technology – market Alignment. This role is responsible for driving excellence across the US Technology organization, leading strategic programs for technology and driving supplier accountability across our US technology partners.This leader will bring our most innovative and business critical technology initiatives to life via a team of end-to-end technology program managers and supplier management leads. This person will oversee a high stakes program portfolio, and they will solve for driving deeper and more deliberate supplier partnerships - developing operational processes to find efficiencies and drive accountability. Finally, this person will deeply understand the intersection of business and technology, creating KPIs and metrics to streamline operational approaches – running our US Technology function like a business.Accountabilities & Responsibilities : Strategic Leadership : Lead and mentor high-performing teams, promoting a culture of accountability, collaboration, and continuous improvement.Provide strategic directions to senior managers and teams to execute all operational initiatives.Operational Efficiency : Drive integrated planning, resource allocation, and governance processes for optimal success.Establish and maintain prioritization frameworks to align initiatives with strategic goalsDrive a data-driven culture by implementing comprehensive reporting system and dynamic dashboards, ensuring transparency Alignment & Team CollaborationSupport a culture of teamwork through outstanding partnerships & influence to ensure alignment internally and externally to US TechnologyLead the development of governance framework to ensure accountability and alignmentEnsure US Technology leadership has a ‘single source of truth,’ a transparent view of what flows through program execution, budget and resourcing.Spot potential conflicts or overlaps among functional leads, work with senior leaders & their teams to achieve the best outcome for the business.Program ManagementOversee the planning, execution, and delivery of key programs, including large-scale conferences and technology rollouts.Lead Project and Program management for critical US initiatives, demonstrating expertise in solving complex challenges with broad functional impact.Strong ability to see the macro strategy, understand collaborators and anticipate challenges, and unblock.Advises leadership and / or business executives at the highest levels about the project health, status and resource planning for delivering strategic business initiatives.Allocates appropriate resources to ensure that projects, improvements and support is / are completed within committed time, scope and budget.Continuously improve project management support policies, standards and procedures that can be consistently applied and demonstrated across the business in support of delivering for our collaborators.Ensure that lessons learned are infused into program planning & execution so that US Technology continuously improvesCommunication Department OversightProvide strategic leadership and direction to the Communication Department to ensure alignment with organizational goals.Oversee the development and execution of communication strategies to enhance engagement, visibility, and brand alignment.Foster cross-departmental collaboration to ensure consistent messaging and communication priorities across the organization.Lead the creation and dissemination of reports, presentations, and updates to internal and external stakeholders.Ensure communication efforts are integrated into operational excellence initiatives, promoting transparency and collaboration.OTP Program Department OversightDefine and execute a visionary strategy to expand and elevate the OTP Program, ensuring alignment with organizational goals and fostering a culture of accountability to achieve measurable business outcomes.Partner with the Learning and development team in defining, designing and implementing advanced training programs that upskill OTPs at all organizational levels, cultivating expertise and driving professional growth.Partner with the hardware team to evaluate, test, and deploy new technology supporting the Point-of-Sale (POS) system.Identify opportunities to improve workflows and gain efficiencies across OTP-related processes.Analytics and Reporting : Lead the development and execution of performance metrics to measure and drive operational success.Design and implement robust tools and frameworks for tracking and reporting key performance indicators.Establish clear, streamlined reporting processes to deliver timely and accurate insights across the organization.Provide data-driven recommendations to leadership, enabling strategic and operational decision-making.Benefits eligible : YesBonus eligible : YesLong term incentive eligible : YesThe expected salary range for this role is $168,350 – $218,860 per year The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.QualificationsEducation & Tools10 years of experience in large, technology program and portfolio management5 years experience and understanding of modern planning and strategic execution methods and agile planning processesBachelor’s degree in management information systems, Business, or related fieldMaster’s degree in Management Information Systems, Business, or related field preferredExpert user Smartsheets, MS Excel, MS PowerPoint, and MS WordSkillsTrack record of developing high performing teamsHigh attention to detail and ability to consume large amounts of information across disparate artifacts / sources and optimally connect the dotsCurious, problem solver, and a self-starter, with a consistent track record of “getting things done” and driving clear outcomes.Impact-minded approach, with ability to articulate goals and instill action and alignment towards reaching themDeep communication and influencing skills – developing effective, succinct and professional narratives that influence key leaders.Experience in handling budget and cost models, demonstrating strong quantitative analysis skillsExperience leading multiple sophisticated cross-functional projects in parallel, including prioritizing major initiatives and negotiating trade-offs with business partners.Experience in vendor / supplier management, especially in technology and hardware domainsExperience crafting and or implementing processes and or toolsAdditional InformationBenefits eligible : This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation / PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible : This position is eligible for a bonus, calculated based on individual and company performance.Long term Incentive eligible : This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.SummaryType : Full-timeFunction : Information TechnologyExperience level : DirectorIndustry : Restaurants

Salary : $168,350 - $218,860