What are the responsibilities and job description for the Dealership Automotive Service Advisor position at McDonough Hyundai?
Our team is the heartbeat of our dealership, and we believe that happy employees make for happy customers. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us over the years.Medical
- Dental
- Saturday LunchesAs a Service Advisor, you will :
- Oversee service orders and the flow of Drive Lane, ensuring customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by performing additional assignments that leave a positive impression.
- Provide concierge support for all owner inquiries, whether by phone or in person, ensuring customers are never mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain the Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems and ordering parts and tools as necessary.
- Oversee the administration of warranty claims, as well as the training and supervision of the service department.
- Reinforce company policies and adhere to company standards.
- Consistently successful in service and sales
- Able to work independently with little supervision
- We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
