What are the responsibilities and job description for the Agricultural Service Operations Manager position at Mcfarlane's?
Job Overview
Mcfarlane's is seeking an experienced Ag Service Writer to join our team. As a key member of our Ag Service Department, you will play a crucial role in coordinating tasks and ensuring the efficient operation of our services.
About the Role
We are looking for a skilled individual with strong customer service skills, excellent written and verbal communication skills, and the ability to analyze problems and provide solutions. In this role, you will be responsible for facilitating service activities, programs, and projects to ensure they are completed in accordance with established specifications, schedules, and budgets.
You will also be required to coordinate interdepartmental functions to minimize delays, meet with departmental members regularly to review project status, and plan future actions.
Main Responsibilities
- Verify customer information as current in the system and on all work orders.
- Provide excellent customer service at all times and ensure customer needs are met and completed in a timely fashion.
- Accurately provide ag service estimates.
- Accurately detail work orders utilizing mechanic information.
- Maintain overall cleanliness of the service desk area.
- Support functions for time/job recording.
- Collection of payment for work performed.
- Perform additional duties as requested.
Requirements
- Prior experience working as a technician is preferred.
- Previous Service Writing experience is required.
- Strong customer service skills are essential.
- Familiarity with various engine service-related processes and materials is required.
- Excellent written and verbal communication skills are necessary.
- Strong problem-solving and analysis skills are required.
- Bilingual in English and Spanish is preferred.
Work Environment
This position operates in a fast-paced service setting and requires occasional sitting, walking through the service shop, talking, and hearing. The employee must be able to lift up to 50 pounds and have specific vision abilities including close vision and distance vision.
Benefits
Mcfarlane's offers competitive benefits including health, dental, vision, life, and disability insurances, 401k with match, Paid Time Off, Health Savings Account, Paid Training Opportunities, Generous Employee Discount, and more.
