Manager, Team Member Service Center

McGee Air Services is looking for a Manager, Team Member Service Center to join our team! Are you hard working, dedicated, and looking to make an impact on our organization devoted to becoming an Employer of Choice?

Salary Range: $$85,000 - $95,000 annually.

The Manager of Team Member Services is responsible for executing the strategies of the Team Member Service Center. This position will be responsible for managing staff performance and monitoring the efficiency of service operations. The role will focus on best-in-class service delivery, while assessing Human Resources program utilization and team member feedback. This role will also focus on developing programs that will increase productivity and efficiency. This role is 100% onsite and falls within the Human Resources Programs & Operations organization.

Job Title:

Manager, Team Member Services

Location:

Renton, Washington

Job Type:

Leadership

Shift Info: Our operational teams work around the clock 365 days per year. Shifts will vary based off specific roles, we work hard and play hard too. Our team members adapt to celebrating Holiday's or Events on different days to ensure a strong operational performance.

Benefits (if applicable):

• Insurance Package - Medical, Dental & Vision
• Paid Time Off - Combined PTO Accrual
• 401K with Company Match
• Company Paid Life Insurance
• Advancement Opportunities & Career Pathways
• Quarterly Bonuses

Do you match this skillset?

1.Team Member Services

• 1. 1. Provide strategic direction and leadership for the Service Center, aligning operations with organizational goals
     2. While using discretion and independent judgement, lead and manage a team of specialists, to ensure a high level of performance and employee engagement, utilizing key performance indicators and service level agreements
     3. Foster a collaborative team environment, encouraging open communication and knowledge-sharing
     4. Act as a mentor, offering guidance and coaching to enhance the professional growth of team members

2. Team Member Programs & Initiatives

• 1. 1. Design and implement policies and procedures for service center representatives to respond to team member inquiries regarding benefit programs, PTO, HR policies, and team member self-service tools ensuring consistency across all stations
     2. Identify and implement opportunities for process improvement to enhance service delivery and employee satisfaction.
     3. Support projects related to HR systems and tools
     4. May be assigned other duties to help proactively drive our vision and align with our organization's core values.
     5. Oversee the travel and tuition reimbursement programs
     6. Partner with the HR leadership on various HR program projects

3.Data Analytics

• 1. 1. Identify trends in service center activity to provide feedback to enhance policies/practices and to contribute to the development and/or evolution of HR tools that support employee and manager self-service and education

4.Team Partnership

• 1. • Partner with the onsite HR Operations team to ensure team members stay informed regarding changes in policies and procedures
     • Work in collaboration with the HR central function to provide exceptional customer service

Must haves to join our team:

• Minimum 5 years of experience in Human Resources, with 3 years in leadership roles
• Bachelor's degree in human resource management or related area or equivalent experience
• Strong understanding of employment law (federal, state, local)
• Ability to interpret and apply regulations, policies, and procedures, including collective bargaining provisions, without direct oversight.
• Travel is required up to 20% of the time
• Able to work varied shifts; weekends and holidays, we like to celebrate and have fun with our family and friends, we simply adjust when we do these things and don't mind doing so.
• Obtain and maintain an airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting is required.
• Must be authorized to work in the U.S. or disclose their compensation or the compensation of other employees or applicants are also protected by law.
• A valid driver's license with a good driving record is always required.
• Must be at least 18 years of age.
• Must have a valid driver's license and one of the following documents in order to obtain a Port Badge and US Customs Security clearance.
  • Original or certified copy of a birth certificate
  • Unexpired US Passport
  • Permanent Resident Card
  • Unexpired US Territory Passport and I-94

Airport SIDA Badge Requirements Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

We'd love if you have some of these....

• Ability to drive process improvements and enhance service delivery.
• Excellent leadership and team management skills.
• Excellent prioritization and organizational skills.
• Exceptional communication and interpersonal skills.
• Experience with HR information systems (HRIS) and service center technology.
• Certification in Human Resources (PHR, SHRM-CP) preferred

Hourly Range:

The hiring range for this position is expected to be $79,041 - $118,561 annually. The current full salary rate for this position is $85,000- $95,000 annually.

Equal Opportunity Employer:

McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Airlines Company

Salary : $79,041 - $118,561