Operations Associate-Insurance/New Business/Office Operations

McGill Junge Wealth Management (MJWM), a rapidly growing financial planning and advisory firm based in Des Moines Iowa is looking to hire an Operations Associate. This individual will have the opportunity to grow and be a part of a national wealth management team that delivers customized wealth management and investment strategies, complex financial planning, and retirement income distribution strategies for our clients. The Operations Associate will have access to training opportunities structured to enhance their business acumen while further developing their professional and technical skills. We serve emerging affluent, high net-worth and ultra-high net-worth individuals, families, and business clients.

Role Profile: The Operations Associate role will be responsible for a variety of tasks and services we provide for our clients and in service to our team members. In collaboration with our Insurance Operations leadership and other team members such as office coordinator, marketing, and client service, this individual will focus on policy owner services, new business support, CRM maintenance and analytics, licensing, and reporting. This position will also serve as back up as needed for Office Coordinator, including reception, and Director of Insurance Operations.

Policy Owner Services

·         Work internally with Lead Advisors and Client Service team, as well as directly with clients, to understand and execute policy service              maintenance, including beneficiary changes, claims, bank payment updates, agent of record changes, and more.

·         Communicate with clients and advisors as needed to ensure timeliness of policy premium payments

·         Support changes to existing client policies

·         Facilitate client requests for information, such as pulling in force reports and illustrations

·         Manage policy delivery and reporting

New Business Support

·         Assist with client data gathering to support new business applications

·         Support illustration requests for new business as needed

·         Complete new business insurance applications as needed

·         Work with outside broker for insurance and annuity policy quotes and applications

CRM Maintenance and Analytical Support

·         Assist team members with maintaining accurate client data in CRM

·         Conduct routine quality reviews to ensure data is accurate and consistent

·         Conduct record maintenance for new clients, including working with Joint Work partners as needed

·         Ensure CRM tasks are assigned for new clients

·         Help manage weekly CRM reports for ongoing meetings

Insurance Licensing/Securities Registration

·         Review opportunities to ensure all necessary insurance licenses and securities registrations are in place for states in

          which we are conducting business

·         Obtain new licenses and registrations as needed

·         Maintain documentation for licenses and registrations in place

·         Conduct annual review of licenses and registrations, including processing of renewals

Reporting

·         Compile monthly sales data for new clients and conduct related research and reporting

·         Monitor accuracy of team tasks completion

·         Support new business pipeline progress by identifying gaps and overdue activities.

·         Distribute weekly new business opportunity lists

Team Responsibilities

·         Be a great and approachable teammate and participate in all team meetings

·         Partner with Director of Insurance Operations, Office Coordinator, and Marketing Director

·         Partner with Lead Advisors and Client service team

·         Backup for Director of Insurance Operations

·         Backup for Reception

Firm Responsibilities

·         Understand and support the firm’s vision, mission, and strategy

·         Engage in teamwork, team building, and integrate into the culture of the firm

·         Participate in the completion of strategic initiatives and projects

Qualifications:

·         2 year degree in business, accounting, or finance desired

·         1-3 years prior experience in insurance and/or financial services preferred

·         Iowa Life and Health Insurance License (preferred or obtainable within 6 months on the job)

·         Completion of Northwestern Mutual Essentials training (preferred or obtainable within one month on the job)

·         Prior CRM database management preferred

·         A well-rounded background with an interest in providing exceptional support to team members & clients

·         Experience managing multiple diverse projects and assignments in a timely and quality manner

·         Proven ability to work with a high degree of accuracy

·         Possess financial, business, and analytical acumen

·         Microsoft Office proficiency

·         Prior Customer service experience

·         Passion for exceptional client service and support

 Key Characteristics

·         Integrity and Trustworthiness – These are a cornerstone of MJWM

·         Passionate and highly motivated self-starter

·         Strong written and verbal communication skills, a can-do-attitude, enthusiasm, and a strong aptitude for learning

·         Excellent customer service skills

·         Strong poise and professional demeanor

·         Desire for personal development

·         Excellent organizational skills and attention to detail; ability to self-review

·         Strong critical thinking and problem-solving skills required

·         Ability to embrace change and work in a fast-paced environment

·         Able to work both independently and with the team

·         Ability to maintain confidentiality

·         The ability to effectively prioritize workloads and complete tasks within well-defined guidelines and time constraints is essential

·         Strong financial and analytical thinking skills with the ability to draw on a range of resources