What are the responsibilities and job description for the Customer Service Representative position at McGrath Family of Dealerships?
The McGrath Family of Dealerships is seeking a Customer Service Representative to join our team! For the last 70 years, our team has worked relentlessly to establish McGrath as the #1 trusted name in automotive sales and service in Eastern Iowa. If you're looking for a mission driven career, opportunities for personal and professional growth, and want to be a part of a winning team, apply now!
You will work with our interested clients over phone and email to answer basic questions and help set them up with a sales person on our staff. It is a fun, fast paced environment where you get rewarded for your hard work!
Responsibilities:
- Answer incoming customer sales calls and set appointments.
- Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Establish relationships with customers that are not ready to make an appointment or no-show.
- Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.
- Utilize CRM tracking system daily.
Qualifications:
- At least one year previous experience in strong customer service role.
- Team player attitude.
- Prompt and courteous.
- Enthusiastic personality.
- Must have strong computer skills.
What We Offer:
- PTO Starting Day 1!
- Health, Dental, Vision Benefits
- 401k Company Match
- Growth Opportunities - 97% Promotion Within!
- Fun and Collaborative Culture
Get a glimpse into what it is like to work for McGrath: https://www.youtube.com/watch?v=oqwccPBAt7s&list=PLhI2Hn5NZlhNQ5dajQ6Jf5K7sn0_rdZ32
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