What are the responsibilities and job description for the Automotive Service Advisor position at McGrath KIA of Highland Park?
McGrath Kia of Highland Park is a leader in the automotive retail sales and service sector, and we're looking to add a Service Advisor. If you have what it takes to join our award winning team, apply today!
Ideal candidates will be engaging, customer focused, friendly and knowledgeable in customer service.
The Service Advisor responsibilities are as follows:
Greeting guests at the vehicle; Perform a walk-around of the guest's vehicle utilizing lane software; Using the iPad, write a Repair Order that documents the guest's concerns; Presenting a maintenance menu and explaining to the guest the importance of routine factory maintenance; Use TSD software to create documents for loaner vehicle usage; Go over additional sales recommendations with the guest and educate them on the items recommended; Making the customer comfortable with all service performed and keeping the customer informed and updated during the service of their vehicle; Prioritize recommendations for guest based on primary concern, safety related items, and maintenance items; Follow up with guests and provide accurate promise times; Be a liaison between the technician and guest; Accurately and efficiently process paperwork; Build relationships with customers to promote repeat and referral business
Benefits:
Life, Medical, Dental and Vision Insurance; 401(k), Paid Vacation and Holidays
Requirements:
High School or equivalent; 2 years of Customer Service preferred; Valid driver's license required
