Sales Associate

Position Summary

To assist customers with their product questions and purchases. To provide exceptional, courteous and competent customer service to all customers and guests. This posting is a general posting, which will be reviewed by hiring managers who have open positions.

Full-time employees enjoy a comprehensive benefit package to include medical, dental and vision insurance, a matching 401k, free life insurance, accrue sick and vacation time, paid holidays, a store discount and much more! Full-time employees work 32 - 40 hours a week.

Part-time employees accrue sick days, enjoy a matching 401k and a store discount. Part-time employees work a maximum of 30 hours a week.

All employees must work one weekend day.

Essential Job Functions

Level Three “Entry” Associate:

• Report to work on time and as scheduled
• Walk the aisles in the department as well as adjacent aisles and greet all customers within 30 feet with a positive attitude
• Show a willingness and interest in assisting the customer in finding what they need
• Walk customers to adjoining departments when you are unable to answer their question(s); stay and listen for the response
• Maintain knowledge of the assigned merchandise and products in your department
• Take the initiative to learn about new products as they become available and look for opportunities to “add-on” sales of related items
• Take inventory of the stock levels on a daily basis and replenish items that are low. Ensure items are priced correctly, ticketed and rotated, maintain bin levels and back-tag
• Stock incoming merchandise from receiving in a timely and efficient manner (must be able to safely lift 25 pounds)
• Communicate with buyers on inventory levels of merchandise in the department, customer comments or suggestions
• Answer the phone and register pages in a timely manner for your assigned department
• Approve returns of unopened, non-defective products <$100
• Be self-motivated to acquire product knowledge via reading labels, taking training, talking to buyers, etc.
• Handle general housekeeping and organizational duties within the department; dust and clean shelves, make sure product labels are facing forward and ensure shelves look stocked
• Acquire any department-specific technical skills (e.g., learn to use the paint mixer) and be able to safely operate required equipment and/or machinery

Present yourself well; you must always be presentable when waiting on customers. Maintain a clean and neat appearance in adherence with the store’s dress code policy

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Eagle the inventory software. If the individual does not have experience with Eagle, they must be willing to learn.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to work near moving mechanical parts and outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance, utilize ladders. The employee is occasionally required to sit.

Note: This job description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks, duties and training as dictated by their supervisors.

McGuckin Hardware is an Equal Opportunity Employer.