Customer Service Representative

McGuire is a family-owned business that believes innovation can come from anyone. Most of our managers and directors started in entry-level driver or warehouse positions. We are invested in developing our team for the long term and even have in-house computer and product training. Want to build your career in an atmosphere of quality and innovation? Join our family at McGuire.

Position Summary

McGuire Bearing company is looking to hire a Customer Service Representative for our Salt Lake City branch that will be responsible for thoroughly processing customer requests and orders by telephone, fax, email, or over the counter in a courteous and professional manner. CSRs must be aware of profitability and branch performances as well as purchasing local buyout items.

A successful candidate will be positive, friendly, level-headed, and take initiative to help our customers get what they need. They will also act in a manner consistent with McGuire Bearing Company’s mission and vision statements and guiding principles.

This is a full-time position. Hours are generally 8 am-5 pm, Monday through Friday, but occasional overtime may be needed to meet customer needs. The starting pay range for a CSR has lots of opportunities for growth. We also have an excellent benefits package including medical and dental insurance, 401(k) contributions and matching, & yearly profit sharing.

Responsibilities

General Employee Responsibilities:

• Perform your job responsibilities consistent with McGuire Bearing Company’s mission and vision statements and guiding principles.
• Each employee’s job description is not all-encompassing. Every employee is expected to perform any task as directed by their manager or supervisor.
• Every employee is expected to comply with all company rules including the Employee Handbook, Safety Policy, and Quality Manual.
• Every employee will be assigned regular working hours. However, each employee will be expected to be flexible and work overtime with little or no notice to meet customer requirements.
• Employees are not allowed to operate any vehicles, forklifts, or shop equipment unless authorized to do so.
• Maintain a high level of cooperation between all external and internal customers.

Customer Service Responsibilities:

• Promptly answer/return phone calls and assist counter customers in an expedient and courteous manner.
• Process orders thoroughly and accurately, including complete and understandable instructions on all aspects of each order.
• Provide appropriate design assistance to meet customer special needs.
• Keep up to date on new products, vendor updates, etc. & be aware of alternative sources.
• Receive returned merchandise from customers and write up an RGA within 24 hours.
• Coordinate efforts with all appropriate departments and personnel to ensure customer satisfaction.

Location & Commitments

• Salt Lake City
• This is a full-time position.
• Hours are generally 8 am-5 pm, Monday through Friday.

Qualifications

• Preferred - Previous power transmission &/or sales experience.
• Preferred - Mechanical and/or electrical aptitude.
• High school diploma or equivalent.
• Proficient with computers.
• Good organizational and basic math skills.
• Must be a quick learner and able to prioritize, multi-task, stay calm and collected under pressure.
• Must be friendly, empathetic, and able to work with a wide variety of people and personalities.

Benefits

• Medical and dental insurance.
• 401(k) contributions and matching.
• Yearly profit sharing.

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Salt Lake City, UT 84119 (Required)

Work Location: In person

Salary : $22 - $23