What are the responsibilities and job description for the IT Operations Center (ITOC) Analyst position at McGuireWoods LLP?
Overview
McGuireWoods LLP's has an opening for an IT Operations Center Analyst to join the team in Richmond, VA. Please note, the shift is: Monday through Friday, 11:00pm – 7:00am, with weekend coverage every 5 th Saturday and Sunday from 7:00am - 7:00pm.
McGuireWoods, one of the world’s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Diversity and inclusion are essential to how we do business, informing how we recruit, retain and promote lawyers and staff to serve clients. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.
Responsibilities
McGuireWoods LLP's has an opening for an IT Operations Center Analyst to join the team in Richmond, VA. Please note, the shift is: Monday through Friday, 11:00pm – 7:00am, with weekend coverage every 5 th Saturday and Sunday from 7:00am - 7:00pm.
McGuireWoods, one of the world’s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Diversity and inclusion are essential to how we do business, informing how we recruit, retain and promote lawyers and staff to serve clients. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.
Responsibilities
- Monitors, reports, and makes corrections, when required, to all service and performance levels of enterprise network, application, hardware, security, telephony, data backup and data center/office environments using the provided tools for performance, event and capacity management.
- Reviews/maintains Operational Service Level Agreements (SLA’s) and supporting vendor contracts.
- Reviews and follows up to ensure issue remediation is complete .
- Coordinates remediation plans for enterprise wide system issues.
- One plus (1 ) years of experience in an Event and Incident Management environment is required.
- Experience with Event Management and ITSM applications such as Microsoft System Center Operations Manager, Solar Winds, and ServiceNow is strongly preferred.
- Experience monitoring a Windows Server environment, a Cisco networking environment, a Citrix environment and a virtual server environment is strongly preferred.
- Experience with ITIL (Information Technology Infrastructure Library) frameworks is preferred.
