What are the responsibilities and job description for the Customer Service Representative - Auto Dealership Service Department position at McInerney Chrysler Dodge Jeep Ram of Thunder Bay?
About the Role:
We are seeking a motivated and customer-focused individual to join our service department as a Customer Service Representative. This is a fast-paced environment with excellent opportunities for growth. If you have a positive attitude, excellent communication skills, and the ability to adapt quickly to new processes, we want to hear from you!
Key Responsibilities:
- Provide outstanding customer service in person, over the phone, and via email.
- Assist customers with inquiries about their vehicle’s service needs.
- Coordinate service appointments and maintain scheduling systems.
- Input and manage data using dealership software.
- Demonstrate basic vehicle knowledge, including filling tires, checking oil, and understanding common systems (HVAC, entertainment, safety features).
Qualifications:
- Strong computer and communication skills are essential.
- Quick learner with the ability to follow training and adapt with minimal supervision.
- Basic mechanical knowledge is a plus but not required.
- Must be available to work six days a week.
What We Offer:
- Entry-level pay with significant earning potential based on performance.
- Opportunity to grow within the dealership and take on additional responsibilities.
- A supportive team environment focused on delivering exceptional customer experiences.
Job Type: Full-time
Pay: From $12.50 per hour
Expected hours: 40 – 60 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $13