What are the responsibilities and job description for the Auto Service assistant manager position at Saginaw Auto Service?
Overview
The Service Assistant plays a crucial role in providing exceptional customer service and support within our automotive service environment. This position is designed for individuals who are passionate about the automotive industry and possess strong communication skills. The Service Assistant will assist customers with their vehicle maintenance needs, ensuring a seamless experience from initial contact to service completion.
Duties
- Greet customers warmly and assist them in understanding their vehicle service needs.
- Provide information on various automotive services, including shocks, struts, and general maintenance.
- Engage in upselling additional services that align with customer needs and vehicle performance.
- Document customer requests accurately through effective service writing.
- Collaborate with mechanics to ensure timely and efficient vehicle diagnostics and repairs.
- Maintain a clean and organized service area to enhance customer experience.
- Handle customer inquiries and resolve any issues that may arise during the service process.
- Support the team in various administrative tasks as needed.
Requirements
- Proven experience in customer service, preferably in an automotive setting.
- Familiarity with vehicle maintenance practices and automotive diagnostics is preferred.
- Knowledge of automotive sales techniques is a plus.
- Strong communication skills with the ability to build rapport with customers.
- Detail-oriented with excellent organizational skills.
- Ability to work effectively in a fast-paced environment while managing multiple tasks.
- A basic understanding of mechanic principles related to automotive services is beneficial.
- Join our team as a Service Assistant and contribute to delivering outstanding automotive service while enhancing your skills within the industry.
Job Type: Full-time
Pay: $18.53 - $20.15 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Saginaw, MI 48603 (Required)
Ability to Relocate:
- Saginaw, MI 48603: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20