What are the responsibilities and job description for the Warranty Clerk position at McKeever RV?
McKeever RV is seeking a Warranty Administrator
We are a family-owned company that provides an excellent work environment, we have 4 core principles we follow: Provide and excellent experience for our customers, provide an outstanding environment for our staff along with a strong benefits package, view our vendors as partners and treat them with respect, and be active and involved in our community.
Previous experience as a Warranty Administrator is preferred, however we will consider candidates that are highly motivated to succeed. For candidates without experience this is a heavy data entry position and will require you to actively learn the industry.
Responsibilities and Qualifications:
The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and aftermarket warranty claims and the resulting collection of all warranty claim revenue.
- Adhere to all manufacturers and after-market warranty company’s policies and procedures
- Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
- Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual
- Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
- Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
- Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
- Maintain a record of all claims submitted, returned/rejected, or paid and their current status
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
- Work with service manager, lead technicians and service advisors to effectively discuss warranty claims
- Check for open recalls on units
- Manage storage of warranty parts until the claimed is closed and paid
- Check in of incoming units, this requires a visual inspection of the unit including the roof. You must be able to climb a 12’ stairway for inspection of the roof (inspection will be done from the stairway only)
- Must adhere to all company polies and procedures
Requirements:
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
- Strong computer skills
- Excellent organizational/ sequencing skills and attention to detail
- Valid Driver's License with ability to pass an MVR check
- Must be a minimum of 18 years of age
We offer:
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Competitive pay plan!
- Hourly plus commission
- Health, Dental & Vision Insurance
- Paid vacation
- Great working environment
- Great opportunity for a successful career
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status
