What are the responsibilities and job description for the Customer Service Representative position at McKinley Packaging Company?
McKinley Packaging, a national Corrugated Packaging company is seeking candidates for Customer Service Representative opportunities at our fast-paced Corrugated Container manufacturing facility in Santa Fe Springs, CA.
This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base as we add to our talent in Customer Service. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities.
Responsibilities, include but are not limited to the following:
- Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication
- Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations
- Process orders and new items received from Customers and Sales Reps using various applications.
- Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing.
- Track orders, initiate changes and expediting orders per the Customer or Sales Rep requests and communicating appropriately.
- Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required.
- Address Customer complaints and questions seeking aid from sales and management as necessary.
- Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing
Requirements:
- Minimum of 2 years of Customer Service experience in a corrugated paper manufacturing environment is required.
- Superb customer service, including excellent verbal and written communication skills.
- Computer and administrative skills; preferably experience using SAP.
- Knowledge of corrugated manufacturing process is preferred.
- Some college and/or Sales or Customer Service coursework and/or equivalent experience,
four-year degree is preferred.
"McKinley Packaging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training."
