What are the responsibilities and job description for the Service Manager position at McKinney Automotive?
Job Summary:
We are seeking a dedicated Service Manager to oversee our service department, ensuring it runs efficiently and profitably. In this role, you will be responsible for staffing, customer retention, cost control, meeting performance objectives, and maintaining service records. The ideal candidate will have strong leadership skills, technical automotive knowledge, and a passion for delivering outstanding customer experiences.
About Us:
At McKinney, we’re dedicated to building lifelong customer relationships. For over 20 years, the McKinney family has prioritized loyalty, hard work, and respect in everything we do. We value our employees and create a supportive environment with ongoing training, performance rewards, and opportunities for growth, all while delivering exceptional service and teamwork.
Service Manager Compensation and Benefits:
- Competitive salary
- Medical, dental, and vision insurance
- Paid time off (PTO)
- 401(k) retirement plan
- Career advancement opportunities
- Employee discounts on automotive parts and services
- Earning Potential of $130,000
Service Manager Responsibilities:
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers’ experience by carrying out additional assignments to leave a positive impression
- Manage and hire technicians and service advisors Interview and make new hires
- Distribute work among technicians and prioritize required services
- Ensure customers have a positive dealership experience
- Provide concierge support for all owner inquiries, whether via phone or in-person
- Spend quality time building relationships with customers
Service Manager Requirements:
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
- Dealership experience preferred
McKinney Jeep Ram Chrysler Dodge is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $130,000
