What are the responsibilities and job description for the Customer Service Representative/Counter Sales position at McKinney Door and Hardware, Inc.?
Do you consider yourself a people-person? Are you someone who enjoys a customer-facing position? McKinney Door and Hardware has the job for you! We are currently looking to hire a Counter Sales Associate to join our team.
We are proud to offer:
- A growing, fast-paced work environment with a stable, well-established company
- Competitive hourly wage with clearly defined yearly bonus structure
- Opportunities for skill set expansion and career growth
- Comprehensive benefits package including medical, dental, vision, and more!
- Paid Time Off
- Paid Holidays
- 401(k) with generous company match and limited vesting period
The Counter Sales Associate is responsible for the day-to-day operation and sales of our Colorado Springs door and hardware counter. Performs a variety of customer service and stocking duties related to the receiving, sale, and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the company. This role will provide complete door and hardware solutions to our walk-in customer base. We are looking for an experienced door and hardware salesperson or an individual looking to start in the industry with an opportunity to grow within our organization.
Primary Responsibilities
- Approach all tasks with a Safety-First mindset.
- Maintain a positive, results-oriented attitude that promotes teamwork with peers, operations, other support functions, and customers.
- Assist in driving door and hardware distribution sales for our counter business and developing new and existing customer relationships.
- Aid customers with will-call, counter, and telephone sales by explaining products, providing information, answering questions, and providing excellent customer service.
- Identify parts, provide price quotes, and information requested by the customer in a timely manner.
- Continually develop knowledge base of parts and accessories available by each brand through reviewing manufacturers’ catalogs.
- Work as a liaison between customers and Sales Associates to expedite material orders and coordinate additional service needs.
- Enter sales data, quotes, or other relevant information into inventory control system.
- Check parts inventory for needed customer items in stock and initiate special orders if necessary.
- Compile customer orders, verify materials against the sales order, and coordinate the shipment/pickup.
- Follow prescribed cash, credit, and check processing procedures at the counter to complete customer sales.
- Promotes continuous improvement of workplace safety and environmental practices.
- Perform operations such as shipping, receiving, and stocking of inventory.
- Assist in keeping the counter area and parts department clean and orderly.
- Other job duties as assigned.
Education, Experience & Qualifications
Minimum
- High school diploma or GED
- 1 year experience in counter sales
- 1 year experience in customer service or sales environment
Preferred
- 2-4 years’ experience in counter sales
- ERP experience, Comsense is preferred
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Colorado Springs, CO 80903 (Required)
Work Location: In person
Salary : $18 - $20
