What are the responsibilities and job description for the Team Leader - Professional Development position at McKinsey & Company?
Who You'll Work With
You will be based in our Tampa Service Center (TSC) located in St. Petersburg, FL and will be a part of the people operations team. You will collaborate with the Global People Ops Operations Managers and Senior Managers in areas connected with operational activities, strategic initiatives, and managing, motivating, and coaching team members.
You will work closely with the North American Talent and Professional Development function. This centralized team provides evaluation and PD support to the N.A. PD community, which aspires to be the expert on standard evaluation processes and digital PD tools and is dedicated to continuous process improvement.
What You'll Do
As the Team Leader, you will be responsible for fostering a culture of trust-based leadership and process excellence for a team of up to 20 colleagues.
You will coach, provide guidance, and professional development opportunities including facilitating regular 1:1’s, understanding the needs and aspirations of each individual, providing real-time feedback, and evaluating team members based on the firm’s standard evaluation cycle (PDP development, mid-year and year-end calibrations/reviews).
You will be responsible for the quality of the team’s work, detect knowledge/skill gaps (including technical) and develop actionable performance plans, continually monitor quality levels of individuals, and detect trends; lead team through transition periods, role modeling professionalism, and managing expectations and ambiguity; participate in people operations recruiting efforts to maintain appropriate staffing levels; onboard new team members, including setting up appropriate systems access and executing a training plan; organize and lead regular team meetings and team standups, as necessary; oversee administrative duties including approving timesheets on a weekly basis, monitoring overtime, approving absence requests, and tracking sick time; approve function-related invoices in Coupa, as necessary; mentor newly assigned Team Leaders within People Operations.
Furthermore, you will Identify and communicate team priorities; ensure delivery in alignment with priorities; create and maintain an energizing, high-performing work environment reflecting McKinsey values, a collaborative team environment, and a service mindset; proactively identify opportunities to standardize and enhance current processes to increase operation efficiency; work with the team to continuously innovate workflow processes to enhance the efficiency and effectiveness of our work, identify these opportunities proactively; work with team to identify and enact best practices for digital processes.
In collaboration with global functional teams across hubs, you will drive continuous service quality improvement activities such as process optimizations, development of operational procedures, foster innovation, and implement Lean best practices to improve stability and minimize waste.
You will monitor team member capacity in parallel with overall volume, enforce productivity standards, proactively flag trends, and problem-solve as needed; deploy team capacity to work on in/out of scope responsibilities, projects, and manage coverage needs.
You will develop a growing expertise of functional area and share best practices with other Team Leaders within other hubs; participate in regularly scheduled calls and working groups with Global People Operations leadership, Global Process Leads, and stakeholders as needed; maintain accurate process documents, team expectations/norms, rosters, and distribution lists; when required, fulfill same tasks as team members.
You will collaborate with office/cell partners and the broader People Ops community to continue to build a cohesive People function and develop positive, collaborative relationships with counterparts; serve as the primary point of escalation for various issues, challenges and/or situations that are beyond the scope of the team; act as key point of contact for office/cell partners for process questions; partner with the Global Reporting COE and or Manila PD Reporting team to maintain the integrity of people data, proactively identify and rectify inconsistencies.
Qualifications
- 3 years of professional experience; internal candidates: preferably 2 years of McKinsey experience
- Preferably 2 years of experience in HR/professional development/recruiting function
- Undergraduate degree preferred
- Optimistic and value-driven mindset, passionate and ability to manage change and ambiguity with an open mind and a positive attitude
- Strong leadership skills, professional maturity, and ability to coach and motivate a team
- Ability to develop relationships with colleagues and partners in a highly collaborative work environment
- Ability to have a variety of conversations with your team members and stakeholders, from light to challenging
- Exceptional communication and conflict resolution skills
- Willingness and ability to make independent decisions
- Ability to comprehend available resources and playbooks to understand processes and ask clarifying questions to develop a competence
- Strong problem-solving skills and solution-orientation, combined with a desire to simplify complicated processes
- Strong sense of ownership to effectively work on tasks, push them forward and drive for results
- Ability to prioritize own tasks and manage time against tight deadlines, exhibiting flexibility and organization
- Proven ability to handle confidential information, personal integrity, excellent judgement and high ethical standards
- Ability to work outside of regular business hours
Salary : $73,700 - $93,400
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