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Patient Coordinator I - Records Coordinator Concierge Service

McLaren Health Care Corporation
Detroit, MI Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 3/16/2025

Patient Coordinator I - Records Coordinator

Responsibilities:

1. Procure Medical Records: Retrieve and compile medical records for all new patients entering Karmanos Cancer Institute.

2. External Record Requests: Initiate and track requests for medical records from external healthcare facilities as needed.

3. Electronic Record Management: Separate and upload medical records into the Cerner Electronic Medical Record (EMR) system, ensuring data accuracy and confidentiality.

4. Physical Media Handling: Receive, sort, and manage CDs and slides, delivering CDs to the Picture Archiving and Communication System (PACS) office when necessary.

5. On-site Office Duties: Attend the Detroit office once a week to sort and log incoming mail. Additionally, visit the Southfield office once a month to perform similar tasks as needed.

6. Fax Management: Label and organize all incoming faxes in the designated fax box located on the shared drive, ensuring documents are easily accessible to relevant team members.

7. Collaboration: Maintain regular communication and collaboration with the patient navigator team to ensure the seamless exchange of information and records.

8. Daily Huddle Tracking: Complete the daily huddle tracking sheet detailing workload completion and sharing updates with the team.

9. TeamSupport: Act as a team player, providing assistance to colleagues when they are overloaded with tasks.

10. ROI Retrieval: Collect Release of Information (ROI) forms from the front lobby as needed.

11. Communication with Clinical Staff: Maintain good communication with clinical staff, including physicians and nurses, to facilitate the retrieval of essential patient records.

12. Record Requirements: Ensure that all new patients have at a minimum, a pathology report and a recent physician note. Communicate any missing records promptly.

13. Medical Record Logging: Enter all received records into the Medical Record Log system, documenting session numbers for pathology slides to ensure accuracy and facilitate a quality handoff to the clinic team

• High school diploma required. Bachelor's degree preferred.
• Two years of customer service or healthcare-related experience.
• PC and word processing skills are required.
• Knowledge of billing and managed care programs preferred.
• Familiarity with third-party insurance verification, authorization, and referral procedures preferred.
• Familiarity with cancer-related information and terminology.
• Good interpersonal skills.
• Excellent written and verbal communication skills. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information
  • Schedule: Full-time
  • Requisition ID: 24006010
  • Daily Work Times: TBD
  • Hours Per Pay Period: 80
  • On Call: No
  • Weekends: No

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