Demo

Patient Access Representative

McLaren Health Care
Roseville, MI Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 4/30/2025
Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities :

  • Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
  • Greet customers promptly with a warm and friendly reception.
  • Collects, documents, scans all required demographic and financial information.
  • Direct patients to appropriate setting, explaining, and apologizing for any delays.
  • Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
  • Estimates and collects copays, deductibles, and other patient financial obligations
  • Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
  • May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
  • Performs duties otherwise assigned by Management.

Required:

  • High school diploma or equivalent required
  • 1-year experience in a customer service role or health care industry.

Preferred:

  • Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
  • Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

  • Schedule: Full-time
  • Requisition ID: 25001758
  • Daily Work Times: 7a-6p
  • Hours Per Pay Period: 80
  • On Call: No
  • Weekends: Yes

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