Manager Clinic Operations I

Position Summary

Responsible for the coordination, organization and implementation of policies and procedures relating to patient care, business and the fiscal aspects for the clinics and satellite facilities that are assigned.

Essential Functions and Responsibilities :

1.Selects, trains / orients and assigns department staff (either directly or through subordinate supervisor).

2.Enforces standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions.

3.Responsible for the supervision of daily duties of employees engaged in activities related to accurate registration, insurance verification, and time of service collections.

4.Develops department goals and objectives, and enforces policies and procedures for department that include clinical and revenue cycle functions, quality assurance, environmental, and infection control policies.

5.Recommends department operating budget and ensures that department operates within budget.

6.Ensures that Office Coordinators and Operations Supervisors maximize staff productivity through job assignments and cross training. Ensures that Office Coordinators and Operations Supervisors are properly trained and that their staff members are accurately cross-trained.

7.Conducts analysis of daily operations and statistical satellite reports in order to make adjustment to any anticipated or unexpected changes from acceptable variances.

8.Assists in developing fiscal twelve months projections of procedural / patient volumes, expense budgets, staff benefit cost analysis, capital equipment purchase projections, annual and long-term strategic plans and satellite business plans.

9.Analyzes and details monthly productivity analysis reports, determining physician procedural utilization patterns, revenue cycle and clinic operations metrics

10.Directs maintenance of departmental facilities, equipment, supplies and materials in a condition to promote efficiency, health, comfort, and safety of patients and staff.

11.Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

12.Documents performance measures for productivity and quality and provides feedback and corrective action as needed

13.Participates in quality assessment and continuous quality improvement activities as directed; through identification of quality improvement opportunities, goal setting, collection and evaluation of data, implementation of action plans, or related applications.

14.Creates, monitors and approves employee and provider schedule and timesheets and enters information for payroll.

15.Responsible for creating internal reports from various data collection methods.

16.Ensures customer interactions are done in a professional and courteous manner in conjunction with health system policy and AIDET training.Customers include patients, physicians, co-workers.

17.Responds promptly, professionally and courteously to all customers’ needs.

18.Communicates effectively and often with leadership and staff.

19.Maintains confidentiality in all matters regarding patients, the health system, the department and human resources.

20.Performs other related duties as assigned or requested.

Qualifications : Required :

• High school diploma.
• Possess minimum of 5 years of experience in a medical setting.
• Excellent problem solving / interpersonal skills.
• Current Michigan driver’s license and proof of valid automobile insurance.
• Insurable under McLaren’s insurance program

Preferred :

Previous operations experience preferred.