What are the responsibilities and job description for the Service Associate position at McLaughlin & Associates Insurance Agency?
Job Description
Job Description
About the Role :
Service Associates send important, proactive communication to our current customers about their insurance policies. This is mainly done by email. Assistance answering incoming phone calls and texts from current customers We have a well-established process that makes this role easy to navigate.
Requirements :
- Urgency - If customers see changes on their insurance policies before we have notified them, customer satisfaction drops and they're more likely to switch to a different insurance agency. Communication must be sent ahead of these deadlines, which are usually 26-30 days.
- Attention to Detail - Our customers trust us because we are familiar with their unique needs. We accomplish this by sending out flawless communications, calling them by their preferred name, and tracking what their preferences are.
- Empathy - Customers can sometimes feel overwhelmed, confused, or frustrated by insurance rules. We always lead with a warm welcome, provide a solution to their problem, and offer help beyond the current problem. This has
- Part-Time Shift - Work a 4-hour shift Monday-Friday from 10AM-2PM.
- 2-Week Training - In-person training is held in the Maple Valley, WA office. After completion, position is work-from-home with monthly in-person check-ins in the Maple Valley, WA office.
- Insurance Knowledge - Insurance licensing in Property & Casualty lines is required before hire. This consists of fingerprinting, an exam, and applying for a license. Total cost is $156.
Insurance Licensing : Producer (full and limited lines) | Washington state Office of the Insurance Commissioner
About Us :
McLaughlin & Associates Insurance Agency was established in 2015 by owner, Tania McLaughlin. McLaughlin & Associates is one of the largest American Family Insurance agencies in WA and recently earned the Top 25% award in Customer Retention and Satisfaction. The agency offers auto, home, business, and life insurance policies through the American Family Insurance Enterprise. Our Website : McLaughlin & Associates, LLC Insurance Agency in MAPLE VALLEY, WA
Flexible work from home options available.
Salary : $156