Grand Lodge Banquet (Catering) Manager

McMENAMINS CATERING MANAGER 2-24

TITLE:                  Catering Manager

REPORTS TO:     General Manager/Directors of Catering and Sales & Events/District Management

FLSA CLASS:       Salaried Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Salary Range:

• $45,000-$55,000/annually based on experience.

Description of the Position:

This position is responsible for the daily functions and effective management of the catering department and staff. Duties include, but are not limited to: interviewing, hiring, training, and supervising staff; ordering product and all rental items for events; scheduling; payroll; employee evaluations; conducting and calculating inventory; equipment maintenance; cleanliness; writing up and inputting billing; setting‐up and running audio‐visual equipment; trouble‐shooting events and functioning as a resource; handling customer complaints; conducting regular staff meetings; managing employee files; general filing and administrative duties; and enforcing all McMenamin, departmental, and property policies. The catering manager also works in conjunction with the sales department, property manager, and kitchen manager in coordinating catered and special events for the property. This position is expected to be able to perform all duties related to running a catered or special event, including the set‐up, running, and breakdown of events from small business meetings with minimal food to large groups with full meals. Being a catering manager can be hard physical work and requires the ability to effectively multi‐task in a fast paced and deadline‐ oriented environment. A catering manager must also have the ability to work well independently and as a member of a team.

Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

Requirements of the Job:

• Previous management experience
• Previous serving or catering/banquet experience
• Previous restaurant experience (preferred)
• Obtain and maintain current food handlers and OLCC or WA liquor license
• Maintain First Aid/CPR certification
• Flexible schedule including days, evenings, weekends, and holidays
• Able to work the hours necessary to complete the job

Essential Functions of the Job:

• Provide excellent customer service and catered events to guests
• Safely practice frequent heavy lifting and carrying with the help of another person if necessary
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Work on feet for long periods including standing, walking and infrequent stair climbing both indoors and outdoors
• Accurately handle cash and work with numbers
• Excellent customer service & communication skills
• Ability to communicate clearly and effectively manage employees
• Accurately work with numbers, handle and count money, and work on a computer terminal
• Perform fine hand manipulation and including handling small and large objects, computer keyboard usage, writing,
• Provide excellent customer service in a high‐volume environment
• Work for long periods on feet including frequent walking, stair climbing and working outdoors in varied weather conditions as necessary
• Working knowledge of property and event spaces
• Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
• Communicate clearly, be positive, polite, and cooperative with co‐workers, managers, vendors, and customers
• Remain calm and focused in a high volume, deadline‐oriented work environment
• Work around various heat sources, including grills, broilers, and hot oil fryers
• Work with and around sharp objects, including knives & slicers
• Work with chemicals and used in cleaning and sanitizing
• Work with sharp objects, including knives; chemicals used in cleaning and sanitizing

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.

E.O.E.

Salary : $45,000 - $55,000