Grand Lodge Pub Assistant Assistant Manager (AAM)

TITLE:                  Pub Assistant-Assistant Manager (AAM)

REPORTS TO:     Pub Manager, Pub AM, General Manager, District Manager

FLSA CLASS:      Hourly Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

The primary responsibility of AAM is assist in all pub operations under the guidance and direction of the Pub Manager. Duties include but not limited to: This position will be expected to be able to perform the responsibilities of non-management positions, and perform all opening and closing duties of the Pub. The AAM will often act as the host and will oversee the smooth and effective running of the shift. Other duties include working outside on a seasonal basis as well as indoors, and most importantly maintaining and providing excellent customer relations with all customers. The AAM may also assign sections to servers; serve guests and tables in assigned sections by taking food and beverage orders; delivering products in a timely manner; collecting payment; cashiering; work on a point of sale computer system; set-up, maintain, and breakdown service and work areas so that they are well stocked and organized for efficient and safe service; regulating labor; overseeing side work; cleaning duties; and train staff; administrative duties as assigned by manager. effectively dealing with personnel and customer service issues as they arise, provide appropriate service to the customer to meet their needs and requests whenever possible to assure customer satisfaction. The AAM must be available to help solve and troubleshoot any problems that come up during the course of a shift report any issues to the Head Manager and District Manager. The AAM position can be hard physical work and this job also requires the ability to effectively multi-task in a fast paced and deadline oriented environment. The AAM must also have the ability to work well independently and also as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to the Head or District Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties are to be completed as assigned by the Manager on duty.

Requirements of the Job:

• Obtain and maintain current food handlers and OLCC/WA liquor license
• Previous supervisory experience is preferred but not required
• Excellent knowledge of wine, ales and spirits is required
• Available to work FT with a flexible schedule including days, evenings, weekends, and holidays

Essential Functions of the Job:

• Provide excellent customer service in a high-volume environment
• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Work for long periods on feet including frequent walking and stair climbing
• Accurately handle cash and work with numbers
• Excellent customer service and communication skills
• Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
• Perform fine hand manipulation including handling small and large objects, computer keyboard usage, writing, chopping and use of kitchen equipment, etc.
• Remain calm and focused in a high volume, deadline-oriented work environment
• Effective shift supervision
• Working knowledge of all company policies and procedures
• Be positive, polite, and cooperative with co-workers, managers, vendors, and customers
• Work with and around sharp objects, including knives & slicers
• Work with chemicals used in cleaning and sanitizing (there are some locations which also will require working around cigar and cigarette smoke)

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.

 YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

E.O.E.