What are the responsibilities and job description for the Service Advisor / Shop Manager position at MCMICHAEL'S EQUIPMENT?
. Manage service operations to maximize return on investment by optimizing service department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Works toward satisfied customers as well as department personnel.
· Directs the entire work order process; generation through closing and invoicing for customer and internal work
· Communicates, enforces and monitors effective service department processes to ensure customer satisfaction
· Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
· Reviews work orders for completeness and accuracy prior to customer billing
· Ensures all service warranty and product improvement programs are completed, submitted to centralized warranty administrator within the required time frame to receive maximum credit
· Ensures all departmental tools, equipment, and vehicles are in good working order
· Actively coaches, develops and helps employees grow their capabilities
· Participates in the employee review processes
· Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to team work and exemplary customer service
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Warrenton, VA 20187 (Required)
Work Location: In person
Salary : $60,000 - $70,000
