What are the responsibilities and job description for the CRM Administrator position at McNeese State University?
Salary : $45,000.00 Annually
Location : Lake Charles, LA
Job Type : Full-Time
Job Number : MSU021925U99140
Division : Enrollment Management
Opening Date : 02 / 19 / 2025
Closing Date : 2 / 24 / 2025 11 : 59 PM Central
Position / Application Information
MCNEESE STATE UNIVERSITY invites qualified internal applicants to apply for the position of Constituent Relationship Management (CRM) Administrator in Enrollment Management. This is a full-time, 12-month, unclassified position. The appointment begins immediately.
Position Number : U99140
Salary : $45,000
Deadline : February 24, 2025 , not later than 11 : 59 PM.
Application Process and Materials :
For the application process, applicants MUST complete an electronic application and upload required documents listed below to ensure full consideration :
- Letter of Application
- Resume
- Three References (include : name, phone number, and email address)
- Unofficial Transcripts
TO APPLY FOR THIS VACANCY, click on the "APPLY" button at the top of advertisement to complete the electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
ALL JOB OFFERS ARE CONTINGENT UPON THE SUCCESSFUL RESULT OF A CRIMINAL BACKGROUND CHECK AND RECEIPT OF OFFICIAL TRANSCRIPT(S) IF APPLICABLE.
IF YOU HAVE QUESTIONS REGARDING THIS POSITION, PLEASE CONTACT THE CHAIR :
Kourtney Istre, Director of Recruiting, at
Kim Dronett, HR Analyst | Office of Human Resources | McNeese State University
Email : | Voice : (337) 475-5413 | TDD : (337) 562-4227
Position Duties / Responsibilities
The Constituent Relationship Management (CRM) Administrator is responsible for functions related to the implementation, management and refinement of the University's CRM system to identify, establish, build, track, analyze and manage relationships through the constituent lifecycle. The CRM Administrator acts as a technical resource for maintaining and growing the organization's CRM usage, connected third-party applications, and other cloud-based software solutions. The CRM Administrator is responsible for system wide administration, development, security and support of the University's CRM solution, including : developing and managing the development of new functionality; managing security models; managing data migrations and data cleansing; coordinating and leading sessions within the organization on release improvements; developing training materials and providing training to end users; develop customized solutions within the platform; providing technical support and troubleshoot application related issues. The CRM administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of the University's CRM platforms.
This position will cover the roles of technical project manager, administrator, trainer, and analyst. This role works closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes, technologies and strategies to improve and optimize marketing, recruitment and admissions efforts. This role works with the Office of Information Technology to help support data integration efforts and develop or deploy new features and customized solutions for critical business functions. A person is needed to fill this position that can :
Required / Preferred Qualifications
Required :
Preferred :
General University information
McNeese State University, located in Lake Charles, Louisiana, is a public university and a member of the University of Louisiana System. Under Louisiana law, applications and all supporting materials will become public record. All applicants are expected to submit complete and accurate materials as specified in the position announcement. A background check and an English Proficiency assessment (Faculty Only) will be conducted on selected finalists. We comply with Louisiana Revised Statute 49 : 1001, et seq, and State of Louisiana Executive Order 98-38, which provides for drug testing of employees, appointees, prospective employees, and prospective appointees. Prospective employees and employees are informed if a drug test is required.
McNeese State University is an AA / EEO / ADA employer committed to excellence through diversity and a SAME agency (State as a Model Employer for People with Disabilities) for the State of Louisiana.
Persons needing reasonable accommodations as provided by the Americans with Disabilities Act should contact the ADA Coordinator, Krisshunn Youngblood, Office of Inclusive Excellence : Voice : (337) 475-5428; TDD / TTY, Hearing Impaired : (337) 562-4227; or kyoungblood@mcneese.edu.
The Immigration Reform and Control Act of 1986 requires McNeese State University to inform applicants that the University can employ only U.S. citizens and aliens lawfully authorized to work in the U.S. Each new employee is required to present documentation verifying his / her identity and right to accept employment. McNeese participates in E-Verify.
Louisiana Revised Statute 42 : 31-"Eligibility requirements for certain unclassified employees"-requires any person hired or employed in an unclassified position, whose annual salary or rate of compensation is equal to or exceeds one hundred thousand dollars, provide proof to his public employer that he has been issued a Louisiana driver's license and that all vehicles registered in his name are registered in Louisiana within thirty days of being hired or employed at such salary.
Transcripts from Foreign Universities : Prospective faculty submitting transcripts from foreign universities or schools must have the coursework evaluated for equivalency to United States-accredited coursework by a University-approved agency. The prospective faculty member is responsible for the cost of the evaluation. McNeese typically accepts evaluations by World Education Services (www.wes.org) or Educational Credential Evaluators, Inc.www.ece.org.
McNeese State University offers a wide array of benefits to eligible employees to include :
Comprehensive retirement programs through the State of Louisiana or Optional program, Supplemental retirement accounts (403B and 457) pre-tax and roth versions, Health Insurance, Life Insurance, Supplemental Insurance to include Vision, Life, Dental, Cancer, Intensive Care, Short Term Disability and more, Paid holidays, Tuition fee reduction program for eligible employees and dependents, Leave accrual and carryover, and many other on campus perks / discount programs.
You may view the current year's Benefits Guide at :
Salary : $45,000
