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Onsite Desktop TechnicianWhitewater WI

MCPc
Whitewater, WI Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/22/2025

Onsite Desktop Technician

Job Responsibilities :

  • Provide on-site technical support for desktop computers, peripherals, and software applications.
  • Troubleshoot hardware and software issues, escalate problems when necessary, and ensure timely resolution.
  • Set up and configure new desktops / laptops and deploy software updates as needed.
  • Perform routine maintenance tasks such as system updates, virus protection, and data backups.
  • Assist users with technical support, training, and guidance on IT-related matters.
  • Maintain inventory of hardware and software assets and ensure proper documentation.
  • Collaborate with IT team members to optimize IT infrastructure and enhance system performance.

Essential Qualifications :

  • Proven experience as a desktop support technician or similar role.
  • Proficiency in Windows and Mac operating systems.
  • Solid understanding of computer hardware, software, and networks.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal abilities.
  • Ability to work independently and prioritize tasks effectively.

    • Desired Experience :

  • Certifications in IT support or related field (e.g., CompTIA A , Microsoft Certified Desktop Support Technician).
  • Experience with Active Directory, email systems, and remote desktop support tools.
  • Familiarity with ITIL framework and best practices.
  • Knowledge of IT security protocols and data protection measures.

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