What are the responsibilities and job description for the Receptionist Administrative Part Time The Foundry position at MCPc?
Background :
The Foundry is Cleveland’s Community Rowing and Sailing Center. We are a 501©3 nonprofit organization serving Cleveland, Ohio and the surrounding communities. Our mission is to transform the lives of Cleveland ’s youth through access to the sports of rowing and sailing.
Description :
This representative will provide guest management in a professional manner, while assisting in maintaining the security posture for the Foundry. The Front Desk representative will assist in ensuring guests have a positive experience with information about the Foundry as needed.
Key Responsibilities :
- Guest Management : Enthusiastically greet each guest / student with a smile while making eye contact. Ensure guests / students sign in. Notify the host of guest(s) arrival.
- Phone Monitoring : Receive incoming calls and forward as needed to staff members. Take messages and email / pass to intended recipient or departmental email for follow up.
- Mail / Deliveries : Receive and sign for deliveries and alert internal personnel, Host Pros, etc.
- Security : Monitor security cameras for safety of campus. Escalate safety concerns to leadership. Check that Foundry campus is secure and locked down at closing and during shift when applicable. Monitor team activity to understand the location of students and coaches at any time. Have a general awareness of all groups using the Foundry campus at all times. Report student / visitor behavior not consistent with policy to administration or to coach if immediate corrective action is needed.
- Cleanliness : Ensure the lobby area is guest ready. Keep counter area wiped down and tidy without misc objects. Dust and straighten seating area. Keep literature area(s) orderly.
- Laundry : Per schedule, collect towels from use locations across the campus, wash, dry, fold and restock.
- Emergency Response : Provide assistance as needed during emergency situations. Execute call to 911 and / or parents, administration, etc as needed and / or directed.
- Guest Relations : Receive payments and / or run credit card transactions for athlete fees, event space rentals, etc. Provide tours when other assigned staff are unavailable.
- Point of Sale : Collect monies / execute credit card transactions for goods sold. Report sale in shift log and record on inventory listing. Perform inventory counts as assigned.
- Administrative : Cash box audit. Run credit card settlement reports. Update cash / check receipt logs, lost and found tracking sheet, etc. File and retain visitor logs, training sign in sheets, etc.
- Shift Change : Log daily front desk activities with notations of time, actions taken and initial posting. Ensure a smooth transition between staff shift changes. Lock front door upon exit from building.
- Campus Opening : Turn on lights, computers, monitors, radios, etc in various campus sites. Unlock front door
- Campus Closing : Turn off lights, computers, monitors, radios, etc in various campus sites. Lock doors. Review perimeter cameras to ensure outside and bay doors are secure.
- Other Duties as Assigned : Completion of miscellaneous tasks or addition of duties as assigned that can be accomplished at the front desk location.
Qualifications :
