What are the responsibilities and job description for the Customer Service Representative (Property & Casualty Licensed) position at McPherson Insurance Agency?
Welcome to McPherson Insurance Agency, nestled in the vibrant community of Clinton Township, Michigan. We are a prestigious local insurance agency with a strong commitment to nurturing a lively and inviting environment for our clients and team members. As a Customer Service Representative specializing in Property & Casualty, you're not just taking on a role; you're becoming a crucial member of a family-driven organization. Dive into a position where your positive energy will be met with a supportive team culture, allowing you to flourish in a professional yet warm setting. You'll be the heart of communication, ensuring every client's experience with McPherson Insurance Agency is nothing short of exceptional. If you have a passion for people and a keen eye for detail, bring your talents to our agency where growth and success are celebrated!
Benefits
Hourly Base Salary Bonus Opportunities
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
Responsibilities
Customer Engagement: Act as the primary point of contact for clients, ensuring positive interactions and effective communication.
Policy Support: Assist clients in understanding their property and casualty policies, providing accurate information and guidance.
Problem Resolution: Address and resolve client inquiries and issues promptly, ensuring customer satisfaction and loyalty.
Documentation: Maintain accurate records of client interactions and transactions in the agency's database.
Collaboration: Work closely with team members and underwriters to provide seamless service to our clients.
Continuous Improvement: Stay informed about industry trends and changes to provide clients with up-to-date information and recommendations.
Requirements
Licensing: Must possess an active Property & Casualty License for Michigan to be considered.
Experience: Previous experience in a customer service role, preferably within the insurance sector.
Communication: Excellent verbal and written communication skills, with a positive demeanor.
Problem-solving: Ability to effectively assess and address client needs and issues.
Detail-oriented: Strong attention to detail in documentation and policy management.
Organizational Skills: Capacity to handle multiple tasks and priorities in a fast-paced environment.
Computer Skills: Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
Adaptability: Capacity to learn quickly and adapt to new situations.
Salary : $19
