Customer Service Representative

Description

Summary:

Assist in marketing and accounting activities within the finance department of the organization by performing the following duties:  

Essential Duties and Responsibilities include the following, but not limited to:

• Customer support and service; process quotes, sales orders and A/R invoices.
• Work attentively with Logistics Department – gather freight quotes and communicate tracking with the customer.
• Respond to all customer requests in a timely manner.
• Fill in as needed to respond to emergency shipping requests and process sales orders on nights and weekends.
• A/R Collections - Follow up with customers to ensure invoices are paid on time.
• Licensing- Ensure all customer accounts are current and maintain files as needed.
• Training- Ensure all customers are current with required training.
• Manage and schedule all training operations.
• Manage customer RMA process.
• Maintain customer price list.
• Develop marketing materials such as brochures and catalogs that will grow the MCR brand and increase appeal while attracting new customers.
• Coordinate with IT to maintain/update social media sites-LinkedIn, Facebook, and Instagram.
• Implement and maintain content regarding the company newsletter - digital format.
• Work with accounts payable to ensure intercompany transactions and freight invoices are processed timely and accurately.
• Involvement in team-wide initiatives and special projects.
• Cross-train in all roles of department including but not limited to: Accounts Receivable, Accounts Payable, Payroll, Purchasing, Sales, Licensing & Training.

Qualifications

Knowledge, skills, and abilities:

• Excellent oral and written communication skills
• Ability to interact directly with customers and build relationships.
• Proficient with Microsoft Office applications
• Excellent planning and organization skills
• Excellent problem solving skills
• Ability to exhibit teamwork through openness to others’ views, ability to give and receive productive feedback
• Ability to take initiative and work independently
• Attendance/Punctuality
• Ability to adapt to changes in the business
• Ability to exhibit professionalism by approaching others in a tactful manner, react well under pressure, treating others with respect and consideration regardless of their status or position
• MAS 500 software proficiency preferred

Education/Experience:

• Bachelor’s degree in Business Administration or related field is highly preferred
• 5 years of experience in sales, marketing or customer service is highly preferred
• Social media marketing experience a plus
• Adobe Create Cloud Suite experience a plus