Part-Time Receptionist

Wednesday, every other Thursday, Friday: 3:30 p.m. - 8:30 p.m. and Saturday 2:00 p.m. - 7:00 p.m.

• Greets all customers entering the service area with a professional, friendly, answers their questions and directs them to the appropriate person or location

• Maintain customer satisfaction in every interaction, and always provide superior customer service

• Operate a multi-line phone system and switchboard

• Answer all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone

• Minimize the time callers are on hold and check back with them frequently to ensure they wish to continue holding

• Record detailed messages when calls cannot be completed, including the caller's name, telephone number, time of call, and the information requested, and deliver them to the appropriate party promptly.

• Develop knowledge of basic dealership information to respond to callers who have general inquiries

• Develop a working knowledge of CDK, WebDealer, TSD, and any other program used in your position

• Reach out to Web Lead customers as needed to answer service-related questions

• Handles telephone inquiries regarding appointments and work in process

• Performs clerical duties as assigned

• Maintain a professional appearance and a neat work area

Job Type: Part-time

Benefits:

• Employee discount

Ability to Commute:

• Dickinson, TX 77539 (Required)

Work Location: In person