What are the responsibilities and job description for the Patient Services Coordinator ( Leukemia / CTRC ) position at MD Anderson Center?
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research, and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees, and the public.
SUMMARY
Schedules patient visits, physician appointments, diagnostic tests, procedures, and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and / or patient records.
The ideal candidate will have relevant healthcare experience. They should be proficient in handling calls on multi-line phone systems, ensuring efficient call management, appointment scheduling, and patient inquiries. Prior front desk experience is essential, with the ability to greet patients, manage administrative tasks, and maintain a welcoming, organized environment. Additionally, the candidate will be familiar with an office setting.
The working hours for this position will vary depending on the Center assigned and its business needs. Flexibility in scheduling is essential to meet the demands of our dynamic environment.
- Depending on Center, some positions may require you to work fully on-site
JOB SPECIFIC COMPETENCIES
Communication with patients / family and multidisciplinary teams
Patient / Family Interaction :
Multidisciplinary Teams :
Record Maintenance
Financial Activities in accordance with established departmental processes
Other duties as assigned.
Required : High school diploma or equivalent.
EXPERIENCE
Required : Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity / expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.
