Manager, Repair Station Quality

Description

SUMMARY

Responsible to assure the Repair Station Quality System meets the company quality standards and applicable government regulations associated with activities involving 14 CFR 145 and EASA 145.   Responsible for the development, implementation and continued improvement of the quality system through the application of aerospace quality assurance techniques and methodologies in a Repair Station environment.

DUTIES AND RESPONSIBILITIES include the following.

• Establish, maintain and optimize an effective Repair Station quality assurance/management system.
• Implement appropriate quality assurance processes to ensure the quality of incoming/outgoing products and reduce product rejections.
• Work with internal and external customers, suppliers and regulatory representatives to effectively communicate the MDHI Repair Station quality system requirements and resolve any discovered system or product conflicts.
• Maintain an effective corrective action system to analyze and correct nonconforming conditions.
• Work closely with Repair Station disciplines such as, Maintenance, Engineering, Supply Chain, and company management to standardize quality system processes.
• Set Quality standards and metrics for the Repair Station Quality department in support of quality control/assurance, Company goals and Continuous Improvement objectives.
• Responsible to perform quality system reviews/audits and leads the preventative/corrective action efforts.
• Manage time and department priorities/assignments effectively to meet organizational goals and company policies. 
• Make informed and timely decisions on routine and critical issues.
• Represents as the Repair Station quality control/assurance focal point with external customers, auditors and regulatory representatives.

• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

• Carries out supervisory responsibilities in accordance with the organization's established goals/objectives, policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Focus on succession planning, mentoring and coaching.

Qualifications

SKILLS AND ABILITIES

• Knowledge of quality assurance disciplines required.
• Expertise in technical quality tools and techniques.
• Ability to multitask and prioritize workload.

• Ability to successfully coordinate efforts outside of immediate quality department authority. 
• The ability to understand and follow instructions and the ability to concentrate.
• Previous experience working within a quality control/assurance department is required.

• Previous management experience is required.
• Strong interpersonal skills - creative thinker with exemplary written and verbal communication skills and the ability to effectively communicate orally or in written form with both co-management and internal/external customers and regulatory representatives (FAA/EASA/DCMA) is required. 
• Demonstrated ability to anticipate and solve practical problems or resolve issues is required.
• Ability to work both autonomously and within a team environment.
• Process improvement experience is required.
• Thorough knowledge of AS 9110/AS9100 and ISO 9001 is required.
• Proficient with Microsoft Office Suite to include Excel, PowerPoint, Access and Project.
• Background in Aviation/Aerospace is required.
• Regular attendance at the worksite is required.
• Access to Export Control Information is required.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree (B.S.) from a four-year College with 6 – 10 years in aviation quality roles and/or training or equivalent combination of education and training.
• Experience and strong understanding of regulatory requirements associated with 14 CFR Part 145 and EASA-145 is required.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

CERTIFICATES, LICENSES, REGISTRATIONS

Required:

FAA Airframe & Powerplant Certificate

Preferred:

FAA Inspection Authorization Certificate (IA)

ASQ – Certification by the American Society for Quality

CQA – Certified Quality Auditor

CQ Mgr. – Certified Quality Manager

WORK ENVIRONMENT/PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work performed in an office and factory settings.
• Exposure to shop environment such as noise, dust, odors and fumes.
• Occasionally required to lift up to 20 lbs.
• Regularly required to sit, stand, bend, reach and move about facilities.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

MD Helicopters, LLC provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.