What are the responsibilities and job description for the Front Desk/Night Auditor Associate position at MD Hospitality Group?
Job Overview:
We are seeking a bright and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties:
- Greet guests upon arrival and provide them with information about hotel services and amenities
- Check guests in and out of their rooms using the hotel's reservation system
- Answer phone calls and respond to guest inquiries in a timely and professional manner
- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure seamless guest experiences
- Perform night audit duties as needed, including reconciling accounts and preparing reports
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Multilingual abilities are a plus, especially proficiency in languages commonly spoken by hotel guests
- Knowledge of hospitality management software systems is preferred
- Ability to handle difficult situations with professionalism and composure
- Attention to detail and strong organizational skills
- Proficient in using computer systems for data entry and reservation management
- Previous experience in a front desk or guest service role is preferred
If you are passionate about providing exceptional guest service in a hospitality environment, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our valued guests.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $12 - $14
