What are the responsibilities and job description for the Customer Service Representative - Drayage position at MDB Transportation?
Job Title: Customer Service Representative
A growing trucking company is seeking a highly self-motivated, energetic and experienced individual to join our company.
Full Job Description:
- Ensure accurate and timely data entry into our TMS system.
- Day to Day tracking/tracing containers.
- Utilize Process Monitors and Workflows on daily basis.
- Monitoring port terminal websites for load availability for import and export.
- Working with steamship lines to minimize per diem and detention charges.
- Ensure timely movement and delivery of containers to customers daily.
- Provide live notification of any incurred charges and request approval.
- Communicate with customers regarding any issues with shipments or delays per customers’ requirements.
- Plans and tracks the delivery of containers according to customer request.
- Be a liaison to customers and dispatchers to bring all orders to completion according to company standards.
- Keep accurate records and documentation of customer interactions.
- Review and monitor customers profiles for accuracy.
- Coordinate pick-up, delivery and return appointments.
- Build strong relationships with our customer base to increase volume and develop new business.
- Ability to present reports to management.
- Understand department process workflow by constantly looking for areas of improved efficiencies.
- Work closely with operations to optimize performance.
- Perform other task assign by management.
Experience:
- Minimum 1-2 years of customer service experience in drayage trucking
- Proficiency with Microsoft Outlook, Word, Excel.
- TMW is a plus.
Pay: $21.00-$23.00
Qualifications:
- Excellent verbal and written skills.
- Proficient in Excel and Word.
- Ability to work independently, in a fast-paced environment.
- Attention to detail.
- Ability to prioritize and multi-task.
- Ability to work over-time during peak season.
Benefits:
- Health Insurance
- Vision Insurance
- Dental Insurance
- Vacation and Sick time
- Schedule: Monday – Friday
About MDB Transportation:
MDB Transportation was established in 2002, a small carrier with only ten trucks. Today we operate over 30 trucks between local and over the road operations. We have expanded at a steady pace with a quality fleet of equipment and company drivers.
Salary : $21 - $23
