What are the responsibilities and job description for the Computer Technician position at Mdc Computers?
MDC Computers: IT Technician Position
Overview: MDC Computers is seeking a skilled IT Technician to join our dynamic team. This position is ideal for a seasoned professional with a proven track record in IT support and customer service. We offer a collaborative team environment where professionalism and a positive demeanor are highly valued.
Key Responsibilities:
- Perform general computer troubleshooting to identify and resolve technical issues.
- Remove viruses and spyware to ensure optimal system performance.
- Conduct operating system installations and updates.
- Build custom computers tailored to specific client needs.
- Provide exceptional customer support in-person, over the phone, and via remote access.
Qualifications:
- Multiple years of professional experience in an IT support role.
- Strong background in customer service; sales experience is a plus.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a team and maintain professional conduct at all times.
- Pleasant and clear communication skills, with an emphasis on customer satisfaction.