Resident Services/Concierge

Position Summary

The Resident Services/Concierge serves as the primary liaison between our residents and property management team, ensuring a superior living experience. This role is vital in maintaining resident satisfaction by addressing concerns, managing daily interactions, and supporting the smooth operation of the property.

Key Responsibilities

• Provide exceptional service by promptly addressing resident inquiries, complaints, and service requests in person, over the phone, and via email.
• Assist residents with move-in and move-out processes, including orientation and final walkthrough scheduling.
• Coordinate package deliveries, manage package lockers, and oversee mailroom organization.
• Monitor and manage amenity reservations and enforce community guidelines for shared spaces.
• Collaborate with leasing and maintenance teams to ensure timely resolution of resident concerns.
• Plan, organize, and promote resident engagement activities and events to foster community spirit.
• Maintain accurate records in property management software, including resident communications, service logs, and event participation.
• Monitor lobby and common areas, ensuring cleanliness, safety, and adherence to property standards.
• Serve as the first point of contact for emergency situations, escalating issues appropriately to management or maintenance teams.

Qualifications

• Experience: Previous experience in property management, hospitality, or customer service.
• Skills: Outstanding interpersonal and communication skills, Proficiency in property management software such asYardi, OneSite, or AppFolio, Strong organizational skills with the ability to prioritize tasks effectively.
• Education: High school diploma or equivalent required; additional certifications in property management or hospitality are a plus.
• Characteristics: Professional demeanor, customer-focused attitude, and ability to work both independently and collaboratively.

What We Offer

• Competitive hourly pay: $20–$23, commensurate with experience.
• A supportive team environment within a reputable property management company.
• Opportunities for professional development and career growth.
• Paid training and employee engagement initiatives.

Join Our Team

Be a key part of creating a vibrant community and making a difference in our residents' lives. Apply today to join our team and elevate the standard of resident service!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $19 - $21