What are the responsibilities and job description for the Centre Manager, Student Success Centre position at MDIS Pte Ltd?

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit our website.

About The Role

Under the direction of the Dean of Students, the Centre Manager plans, organises, and manages operational excellence and supports the implementation of strategic initiatives in the Student Success Centre (SSC). This role involves overseeing operational excellence, optimising resources in administrative functions supporting student programmes, managing stakeholder engagements, overseeing partnerships, and ensuring effective communication and marketing efforts. The Centre Manager will also oversee knowledge management, coordinate reports, and be the key liaison for different units in the university to enhance SSC's impact on student success.

What You Will Be Doing

Organisation Excellence and Curriculum Administration Management

Supervise a team of executives and manage administrative functions including curriculum, finance, and operations processes to ensure optimal productivity and efficiency.
Oversee budgeting processes.

Data & Insights Management

Oversee and coordinate efforts in data collation and analysis to support operational insights for SSC and reporting.

Reporting & Compliance

Oversee the preparation and coordination of reports, including audit and stakeholder reports.

Policy & Resource Management

Track and maintain SSC policies to ensure alignment with university guidelines.

Manage SSC resources, including manpower and budget utilization, through effective planning and monitoring.

Stakeholder & Partnership Engagement

Engage with other university departments on operational and strategic matters.

Oversee SSC partnerships, including engagement sessions and regular reviews of partners and stakeholders.

Marketing & Communications

Oversee and coordinate SSC marketing and communication efforts across offices to achieve intended outcomes.

Leadership & Committee Oversight and Involvement

Lead SSC committees that focus on achieving SSC-centric goals and objectives.

Involvement in cross-department and / or university-wide projects.

Job Requirements

Possess a Bachelor's degree in a relevant field. A Master's degree is an advantage.

Experience in administration within an institution of higher learning or operations within a university or educational setting would be an advantage.

Excellent stakeholder engagement and partnership management abilities.

Proficiency in marketing and communications strategies.

Strong analytical skills.

Excellent written and verbal communication skills.

Good collaborator and strong interpersonal skills.

Proficient in IT skills.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get :

Competitive Pay Package

Hybrid Work Arrangement (Subject to Job Role)

Medical Benefits

Flex Benefits

Family Care Leaves

Volunteer Service Leaves

Wellness & Recreation Activities

Lifelong Learning Opportunities

Career Development Opportunities through Internal Job Postings and Transfers

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Centre Manager, Student Success Centre

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