What are the responsibilities and job description for the Customer Experience Specialist position at MDM Commercial?
As a Customer Experience Specialist, you will manage daily inquiries, process customer claims, and ensure adherence to service levels. This role requires diligent oversight of the claims process through our MDM exchange program, maintaining communication with internal and external customers to meet and exceed expectations.
Key Responsibilities :
- Independently handle customer claims of damaged merchandise, documenting each step from initiation to resolution in our CRM system.
- Ensure each claim meets the service levels set by MDM Management.
- Maintain proactive communication with all stakeholders to ensure transparency and timely updates.
- Provide timely responses to customer inquiries in accordance with specified SLAs.
- Assist with and complete various tasks and projects by established deadlines.
Qualifications :
Skills :
Join our team and contribute to an outstanding customer experience by applying today!