What are the responsibilities and job description for the IVR Business Systems Analyst position at MDMS Recruiting?
Job Details
***W-2 ONLY***MUST BE LOCAL TO NEWARK, NJ**NO C2C***
Our direct client is seeking an IVR Business Systems Analyst for a 9-12 month contract Hybrid in Newark, NJ (must be within driving distance to office)
Client is seeking a consultant with a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
- Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
- Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
- Develop actionable business intelligence and analytics to drive decision-making.
- Develop and implement data governance, data management, and data quality program practices and strategies.
- Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
- Experience working in an AGILE environment.
- Strong analytical skills and proficiency in data modeling techniques.
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