EHR Training Specialist

Description

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Do worthwhile work.
• Make a difference in people’s lives.
  
  

InterCare is searching for a full-time EHR Training Specialist to join our team at our Bangor Administration location! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation with competitive pay with pay starting at $26.15/hr. (could be salaried depending on candidate) and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

InterCare NO LONGER requires employees to have the COVID vaccine, however, you may receive a vaccine at no cost at any of our clinic locations.

Work Schedule

Hours are Monday - Friday from 8:00 a.m. to 5:00 p.m. with evening and weekends as necessary. NO MAJORY HOLIDAYS!!

Minimum Qualifications

• High school diploma or GED required.
• Thoroughly understands compliant EHR documentation requirements related to billing, HEDIS, Meaningful Use/PI, PCMH, and The Joint Commission.
• Focus on open training position in medical and clinical areas
• Familiar with MA/DA and Nurse clinic flows and Electronic Medical Records.
• Ability to train in a classroom setting, travel to sites for support and monthly training sessions.
• Ability to rotate on-call and weekends when upgrades or system issues occur.
• Possess Adult Learning techniques and vocational training skills necessary to facilitate effective communication and support in a clinical and non-clinical setting.
  
  

Primary Accountability

This individual trains InterCare employees in the use of its electronic health record (EHR) and participates as directed in other training, support, and development activities for InterCare’s workforce.

Description Of Primary Responsibilities

• Provides EHR training for clinical support staff.
• Trains new clinical support staff in the use of the EHR.
• Trains existing staff when new functionalities and upgrades are deployed.
• Develops lesson plans and tips for Front Office End User training.
• Conducts competency assessments on non-provider clinical staff.
• Maintains EHR knowledge through available e-learning resources.
• Participates in other EHR continuing education as needed or assigned.
• Provides feedback to other EHR training team members and supervisors as appropriate regarding learning feedback or performance problems.
• Assists in the development and dissemination of monthly updates or critical communications for front end users.
• Functions in a support role to the department and front end users.
• Troubleshoots end-user questions and problems.
• Helps design training materials, presentations, and plans.
• Helps identify ongoing or emerging training and development needs.
• Assists in the development and preparation of new clinical templates and documentation procedures.
• Assists in creating and updating job-specific EHR competency checklists.
• Shadows end-users to assist with documentation as needed.
• Participates in off hours call coverage for support of Electronic Health Record.
  
  

Requirements

Description of Primary Attributes

General Development

• Ability to work effectively with a wide variety of people, to develop, support, and maintain professional working relationships with site and administrative staff.
• Possesses skills in motivation, self-direction, and punctuality.
• Ability to work well as part of a team and keep team members updated on current project developments.
• Remains flexible and calm while performing duties in stressful environments.
• Contributes to a positive and respectful workplace.
• Maintains a professional bearing at all times.
• Possesses Adult Learning techniques and vocational training skills necessary to facilitate effective communication, and support, in a clinical and non-clinical setting.
  
  

Professional And Technical Knowledge

• Possesses a thorough understanding of clinical support staff roles and responsibilities, and clinical workflows, and respectfully provides support to staff members without disrupting their workflow.
• Consistently strives to develop and demonstrate the attributes identified by InterCare’s Employee Success Profile.
• Understands and consistently supports the uniform implementation of InterCare’s organizational and patient care policies and procedures as pertinent.
  
  

Technical Skills

• Maintains proficiency in Microsoft Office Suite.
• Demonstrates the ability to create letters, forms, documents, and effective presentations.
• Maintains proficiency in applicable electronic health record system(s).
• Maintains proficiency in InterCare’s clinical competency requirements.
  
  

Communication Skills

• Possesses a professional level of written and verbal communication skills.
• Ability to communicate complex concepts in a clear effective manner.
• Is comfortable speaking and presenting in front of groups.
  
  

Physical Demands

Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following:

• Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs.
• Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).
• Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.