Sales & Customer Success Manager

Meadow Lab pioneers innovative plant systems for high-performance landscapes. Our first product, a native wildflower sod, launches in 2025 after several years of successful trials.

We’re hiring a part-time Sales and Customer Success Manager to lead client education, sales support, and support delivery logistics. This role is essential to building strong relationships with prospective and current clients, ensuring a smooth and informed sales process, and managing product delivery. The ideal candidate is a natural communicator with a strong interest in sustainability, horticulture, or landscape architecture.

Based in the lower Hudson Valley, Meadow Lab operates across the eastern seaboard. We are a Public Benefit Corporation and pending B Corporation. To learn more about our company, please visit our website: www.meadowlab.com.

Key Responsibilities

The Sales and Customer Success Manager will act as the primary liaison between Meadow Lab and our clients, guiding them through product selection, project planning, and delivery coordination.

Key responsibilities include:

• Educating prospective clients on Meadow Lab products, installation needs, and project applications
• Engaging with landscape architects, contractors, and property managers to discuss project goals and recommend product specifications
• Leading virtual and in-person “lunch and learn” presentations for landscape architects and design professionals
• Creating and maintaining client documentation, including project briefs, quotes, and follow-up materials
• Coordinating product delivery logistics, including timing, site conditions, and transportation
• Maintaining detailed records of client interactions using a customer relationship management (CRM) system
• Collaborating with the operations team to align product availability and shipping schedules with client timelines
• Supporting the CEO in developing client-facing sales tools and materials
• Representing Meadow Lab at industry events, conferences, and occasional site visits
• Gathering client feedback to inform improvements to products and processes
• Assisting in developing strategic partnerships within the landscape design community



Qualifications

• Bachelor’s degree or equivalent experience and 3–5 years in sales, account management, or customer success (preferably in design, sustainability, or horticulture fields)
• Excellent interpersonal and communication skills — written, verbal, and visual
• Strong organizational skills with the ability to manage multiple client accounts simultaneously
• Experience with CRM tools and basic sales tracking software
• Self-motivated and comfortable working independently in a remote environment
• Availability to occasionally travel for events or client site meetings
• Based in, or willing to work standard hours within, the Eastern Time Zone

Key Characteristics

• Client-Focused: You are energized by helping clients succeed and building lasting relationships.
• Detail-Oriented: You keep track of small details while managing big-picture client goals.
• Excellent Communicator: You’re articulate, personable, and skilled at translating technical details into client-friendly terms.
• Solutions-Oriented: You approach challenges with optimism and a knack for problem-solving.
• Mission-Driven: You’re passionate about sustainability and excited to promote biodiversity-enhancing products.

Commitment & Location

This is a part-time, remote role, offering consistent hours alongside flexibility in your work schedule. While we’re headquartered in the Hudson Valley, we welcome candidates from across the U.S. who can collaborate effectively during Eastern Time Zone hours.

Physical Demands and Work Environment

This is primarily a remote, desk-based position, but may occasionally involve light physical activity or travel. Requirements may include:

• Occasional site visits requiring bending, standing, and navigating uneven terrain
• Frequent use of phones, computers, and video conferencing tools
• Occasional lifting of samples or materials up to 30 pounds
• Exposure to outdoor conditions during client site meetings

Compensation and Benefits

• 15-20 hours per week at an hourly rate of $40-50/hour, commensurate with experience
• 5 paid holidays per year, prorated based on average weekly hours
• Training & continuing education

Additional Information

At Meadow Lab, we believe that diversity strengthens our team and fuels innovation. We are committed to fostering an inclusive environment where all employees, from every background and experience, feel welcome and valued.

If you are a motivated, relationship-driven professional excited to support the growth of a mission-driven start-up, we want to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications to careers@meadowlab.com.