Hotel General Manager

Position Title: Area Hotel General Manager

Status: Permanent, Full-time, Exempt

Reports To: COO

Supervises: All Hotel Associates

Summary: We are seeking an Area General Manager for our Boutique Provincetown hotels to lead associates in creating the ultimate guest experience in the market. The ideal candidate will be a hands on working General Manager with oversight of all three locations and should have an excellent track record of successfully managing and leading a team to sustained high levels of service. The Area Hotel General Manager will also be responsible for ramping up top line revenues for rooms and food & beverage outlets to peak levels through sales initiatives and revenue management.

The Area General Manager infuses personality into the story of the Hotel, brings it to life. The first focus has to be the team around you, their experience will in turn create your guests’ experience. Therefore, our Area General Manager must set the example, think ahead of his or her team, be open and honest about shortfalls so they can be addressed and improved, and keep the property running at its best. This includes a fiscally responsible year-round operation that aligns with the timing of the business volume and capitalizing on the peak months to drive revenues and create lifetime guests.

Supervisory Responsibilities

• Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and the rooms division.
• Provide the vision, leadership, and strategy to inspire your associates to deliver exceptional service to drive financial success.
• Schedule staffing responsibly in order to live up to our promises to our guests and to our owners
• Demonstrate and promote teamwork among all management and staff while creating an environment in which all associates reach their full potential.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and approve discipline and all terminations.

Duties/Responsibilities

• While the Guests come first, in order to make sure this can happen whether you are there or not, you need to make sure your employees come first. Oversight of all departments, and each individual’s training and development while a part of the team
• Be ready to step into any role as the business and staffing levels dictate. One day you may clean 7 rooms, another day you may be booking a group, and a third you are the de facto breakfast host. You lead by example and always go first (engage a guest first, ask the challenging question to ensure your employee is comfortable at work, and grab the plunger when everyone else is trying to shy away)
• Help plan the budget, and then bring its intended path to life. Adjust in real time to flex expenses based on the business volume
• Find cool partners that align with the story of the property to further enhance the connection of the guest to your location
• Follow property safety and security procedures, liaise with local health department to ensure you are operating safely and legally
• Inspect the property for organization and cleanliness. Resolve whenever possible and communicate larger issues or anything that might impact the long-term viability of the property to your Regional Manager
• Learn all relevant systems, including the PMS, all HR and Accounting tools, guest communication tools, and be ready to train your team
• Assists with procurement of operating supplies for all departments.
• Provide the vision, leadership, and strategy to inspire your associates to deliver exceptional service to drive financial success.
• Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management, and driving profit to the bottom line through strong financial controls.
• Evaluates changes to the guest's needs, the hotel's guest mix and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction.
• Perform administrative duties including: reading and writing reports and orally communicating with guests, managers, corporate office, local associations, etc.
• Critically review reports of occupancy, revenue etc.
• Make judgments and implement changes to maximize profits.
• Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s).
• Physically tour and visually inspect property on a daily basis.
• Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other

• Must be able to work nights, weekends, and holidays
• Continuously grow and improve through training and development.

Education and Experience

• Bachelor’s degree in Hospitality Management or related field.
• Minimum of 3 years of experience as a Hotel General Manager or Director of Operations at a hotel.
• Proven track record of delivering excellent guest service scores/3rd party review sites.
• Knowledgeable of sales initiatives and principles of revenue management.

Special Skills

• Detail oriented; Highly organized; Team player
• Excellent leadership skills with a hands-on, lead by example work style
• Ability to communicate company vision effectively and consistently
• Ability to read, write, and speak English fluently; Superior verbal, written, and presentation skills
• Active listening and observation skills
• The ability to understand verbal and written directions, as well as workplace safety signage.
• Knowledge of Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook)
• Willingness and ability to learn additional software packages as they relate to the business
• Ability to type 45 words per minute
• Working knowledge of financial/accounting procedures.
• Ability to submit timely and accurate periodic standard, ad hoc and other reports as assigned. Ability to operate basic office equipment such as copier, facsimile, computer, typewriter, calculator, and telephone
• Ability to work under pressure, deal with deadlines and stressful situations.
• Ability to be flexible with constantly changing environment.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Behavioral Skills

• Ability to work with little direction, maintaining confidentiality and professionalism
• Ability to establish strong interpersonal relationships with team members

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and smell.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list or responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company without notification.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hyannis, MA 02601: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

Salary : $80,000 - $85,000