What are the responsibilities and job description for the Assistant Dispatcher - Service Department position at Mechanical Services, Inc. Maine Controls, BIMS?
Service Department, Assistant Dispatcher - Portland
Mechanical Services, Inc. is currently seeking a highly organized, professional, courteous, and motivated person to fill the position of Service Department, Assistant Dispatcher based in our Portland office.
This position is responsible for assisting the Dispatcher reviewing all requests for service, prioritizing them, scheduling them with the customer, assigning the appropriate Service Technician(s), ensuring that required materials are available for the work to be performed, coordinating with Sales and Engineering personnel in prioritizing and scheduling work, etc. This role is essential to the operations of the Service Department operating from the Portland office, helping to ensure professional and efficient delivery of our services. Regular business hours are Monday – Friday, 8:00 AM to 4:30 PM with some overtime hours as needed.
Responsibilities:
- Answer the phones and follow established protocol for handling the calls.
- Creating call slips in our service management software when caller requests service.
- Dispatching electronic call slips to service technicians with assistance from Dispatcher prioritizing work.
- Reviewing service software for open, unfinished service calls to ensure timely completion of all service requests.
- Speaks directly with customers when they call to request service.
- Provide feedback to customer on when we might be able to respond to request.
- Create “Call Slips’ in scheduling software.
- Schedule and assign technician(s).
- Transmit “Call Slip” to technician’s mobile device with service instructions and any special considerations.
- Coordinate with Purchasing to make sure required materials are available.
- Review “Call Slips” returned from the field technician and either re-assign or re-schedule incomplete calls, or forward to Accounts Receivable for invoicing.
- Other tasks and duties as assigned.
Requirements:
- Professional and courteous communication with customers, external and internal.
- Previous customer service experience.
- Strong planning and organizational skills.
- Ability to coordinate office work and answering calls.
- Ability to work in a busy office environment every day.
- Strong computer skills, proficient in Microsoft Outlook, Word, and Excel and capable of quickly learning our service management system.
- Prompt and reliable attendance.
- Knowledge of HVAC service industry and service dispatching is a plus.
- Successful candidate must have a valid Maine driving license, pass a criminal background check and a pre-employment medical evaluation.
Mechanical Services, Inc. is an Equal Opportunity and Affirmative Action Employer. A competitive benefit package is included.
Persons interested in being considered for this position should send resume and/or cover letter to hr@mechanicalservices.com
No phone calls or walk-ins, please.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
