What are the responsibilities and job description for the IT Help Desk Agent position at Mechdyne Corporation?
Job Overview:
At Mechdyne, we are dedicated to providing 24/7 IT support for a wide range of technical challenges. Join our innovative team and unlock exciting opportunities for your IT career. We are looking for enthusiastic Help Desk Agents to be part of our growing team.
Saturday-Wednesday 2:00pm – 10:30pm Central Time
What You'll Do:
- Provide friendly, courteous, and quality IT support to our clients by responding to incoming calls, web submissions, emails, and chats from clients experiencing technical issues
- Utilize a variety of ticketing systems to document, triage, track, and resolve client issues
- Work across several different unique client environments
- Proactively work towards Key Performance Indicators
- Adhere to industry security standards, diligently protecting company, client, and personal information
Power Skills You'll Bring:
- Experience with Remote IT Helpdesk Support
- An openness to learning something new every day
- Excellent verbal and written communications
- Educational degree, certificate, or equivalent experience in IT Services
Qualifications That Will Set You Apart:
- A Certification
- Bilingual is a plus
About Us:
We Value Giving Back: We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.
Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don't be a statistic. We encourage all backgrounds to apply.
Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package. Our selection process includes personality and aptitude assessments.
Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.
Note: This is not a position for which non-US work visa sponsorship will be provided.
Salary Range: $19 - $21 per hour depending on experience and qualifications.
Salary : $19 - $21
