What are the responsibilities and job description for the Criminal Justice Case Manager (Recovery Courts) position at Mecklenburg County?
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Please apply by 5/2/2025
Salary Range: $20.30 to $25.38 per hour. This is a non-exempt (hourly) position. Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Criminal Justice Services (CJS) is responsible for promoting improvements in the criminal justice system through interagency cooperation, coordination, and planning. It was formed in 2010 by the Mecklenburg County Manager's Office in response to findings from a Justice & Public Safety Task Force.
Position Summary
Provide professional level case management to ensure compliance with court orders and enhance public safety in area of responsibility. This position, under general supervision, may be responsible for Recovery Courts (RC) work, providing offenders with the skills necessary to function in the community and not become repeat offenders, through participation in case planning and the creation and implementation of a unified case/service plan. May be responsible for pretrial work with accused defendants awaiting case disposition, providing direction about where to receive needed services from community resources. May also be responsible for re-entry services work with successful reintegration of residents returning to Mecklenburg County following incarceration at local jails or state/federal prisons. Duties include linking and arranging of services and advocacy.
This position will be located at 832 E. 4th Street, Charlotte, NC 28202.
Essential Functions
Meet with social service/criminal justice involved individuals on a regular basis to monitor, case plan, collect urine analysis, crisis management, complete risk needs assessments and SA/MH assessments.
Interviews and screens individuals referred for participating in RC; reviews mental health and/or substance abuse history; conducts case consultations with applicable individuals, coordinates discharge planning with team partners
Evaluates individual's immediate circumstances, including environmental situations and availability of services/support
Facilitate assigned courts by serving as a liaison between the court and treatment providers
Manage housing program for re-entry clients
Document contracts and maintain client records
Enter and maintain progress notes in computerized chart and conduct chart reviews to ensure that all documentation meets with best-practice standards; reviews cases with supervisor to ensure compliance
Prepares a variety of reports and documents related to the individual's services, progress, and/or other related issues/concerns
Monitors individual's progress on a regular basis via office visits, phone contact, or care team meetings
Assists individuals in resolving problems related to treatment or rehabilitation issues and various living problems in home, work, or social environments; provides support as individuals cope with negative consequences of specific mental health and substance use issues
Develops case/service plan in concert with individual and partnering agencies
Assist Program Manager in assessing basic resources accessed by re-entry
Educate and recruit housing providers and support providers through the vendor set-up process
Monitor housing placement for suitability and livability and report issues to provider and Program Manager
Assess clients referred for ability to contribute to housing and determine financial plan; and report client status and/or violations to Program Manger
Serve as a resource for internal and external providers
Service as a representative of Criminal Justice Services in court, various meetings, workshops, and trainings
Work as a part of an interdisciplinary team to foster inter-agency collaborations and researches additional services or programs available to individuals served
Minimum Qualifications
Experience:
Minimum two years of directly related experience in case management and/or experience working directly with felony and chronic misdemeanor offenders.
Education
Bachelor’s degree in criminal justice, public administration, social work or related field.
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Annual Motor Vehicle Record (MVR) check required
Preferred Qualifications
Excellent written and oral communication skills.
Knowledge, Skills And Abilities
Knowledge of
Best practices models for treatment of substance use and mental health disorders and/or re-entry programming; person centered/goal oriented planning, recovery model, motivational interviewing, and problem-solving techniques
Crisis intervention and conflict resolution
Federal, State, and local resources for treatment and services
Consumer’s rights and consumer choice
The court system
Provision of culturally relevant services in a wide variety of settings
Skills
Working with individuals with substance use disorders and/or psychiatric disorders and effective intervention techniques
Accessing community resources and developing a network with other providers
Developing case plans
Coordinating professional and support services in various programs
Assessing individual needs, concerns, priorities and progress
Abilities
Building Relationships: Identify opportunity and take action to build strategic relationship between areas, departments, or organizations to achieve business goals
Inspiring others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance; verbally communicate information and ideas in a manner that engages others and helps them understand and retain the message
Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to address problems; facilitate implementation and acceptance of change within the workplace
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Motivational Fit: The extent to which activities and responsibilities available in the job and the organization’s mode of operation and values provide personal satisfaction
Technical Skill: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Case Management: Having the knowledge and skills to link, coordinate, and monitor support services
Computer Skills
Proficient in various computer applications including Microsoft Office Suite
Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Please apply by 5/2/2025
Salary Range: $20.30 to $25.38 per hour. This is a non-exempt (hourly) position. Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Criminal Justice Services (CJS) is responsible for promoting improvements in the criminal justice system through interagency cooperation, coordination, and planning. It was formed in 2010 by the Mecklenburg County Manager's Office in response to findings from a Justice & Public Safety Task Force.
Position Summary
Provide professional level case management to ensure compliance with court orders and enhance public safety in area of responsibility. This position, under general supervision, may be responsible for Recovery Courts (RC) work, providing offenders with the skills necessary to function in the community and not become repeat offenders, through participation in case planning and the creation and implementation of a unified case/service plan. May be responsible for pretrial work with accused defendants awaiting case disposition, providing direction about where to receive needed services from community resources. May also be responsible for re-entry services work with successful reintegration of residents returning to Mecklenburg County following incarceration at local jails or state/federal prisons. Duties include linking and arranging of services and advocacy.
This position will be located at 832 E. 4th Street, Charlotte, NC 28202.
Essential Functions
Meet with social service/criminal justice involved individuals on a regular basis to monitor, case plan, collect urine analysis, crisis management, complete risk needs assessments and SA/MH assessments.
Interviews and screens individuals referred for participating in RC; reviews mental health and/or substance abuse history; conducts case consultations with applicable individuals, coordinates discharge planning with team partners
Evaluates individual's immediate circumstances, including environmental situations and availability of services/support
Facilitate assigned courts by serving as a liaison between the court and treatment providers
Manage housing program for re-entry clients
Document contracts and maintain client records
Enter and maintain progress notes in computerized chart and conduct chart reviews to ensure that all documentation meets with best-practice standards; reviews cases with supervisor to ensure compliance
Prepares a variety of reports and documents related to the individual's services, progress, and/or other related issues/concerns
Monitors individual's progress on a regular basis via office visits, phone contact, or care team meetings
Assists individuals in resolving problems related to treatment or rehabilitation issues and various living problems in home, work, or social environments; provides support as individuals cope with negative consequences of specific mental health and substance use issues
Develops case/service plan in concert with individual and partnering agencies
Assist Program Manager in assessing basic resources accessed by re-entry
Educate and recruit housing providers and support providers through the vendor set-up process
Monitor housing placement for suitability and livability and report issues to provider and Program Manager
Assess clients referred for ability to contribute to housing and determine financial plan; and report client status and/or violations to Program Manger
Serve as a resource for internal and external providers
Service as a representative of Criminal Justice Services in court, various meetings, workshops, and trainings
Work as a part of an interdisciplinary team to foster inter-agency collaborations and researches additional services or programs available to individuals served
Minimum Qualifications
Experience:
Minimum two years of directly related experience in case management and/or experience working directly with felony and chronic misdemeanor offenders.
Education
Bachelor’s degree in criminal justice, public administration, social work or related field.
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Annual Motor Vehicle Record (MVR) check required
Preferred Qualifications
Excellent written and oral communication skills.
Knowledge, Skills And Abilities
Knowledge of
Best practices models for treatment of substance use and mental health disorders and/or re-entry programming; person centered/goal oriented planning, recovery model, motivational interviewing, and problem-solving techniques
Crisis intervention and conflict resolution
Federal, State, and local resources for treatment and services
Consumer’s rights and consumer choice
The court system
Provision of culturally relevant services in a wide variety of settings
Skills
Working with individuals with substance use disorders and/or psychiatric disorders and effective intervention techniques
Accessing community resources and developing a network with other providers
Developing case plans
Coordinating professional and support services in various programs
Assessing individual needs, concerns, priorities and progress
Abilities
Building Relationships: Identify opportunity and take action to build strategic relationship between areas, departments, or organizations to achieve business goals
Inspiring others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance; verbally communicate information and ideas in a manner that engages others and helps them understand and retain the message
Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to address problems; facilitate implementation and acceptance of change within the workplace
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Motivational Fit: The extent to which activities and responsibilities available in the job and the organization’s mode of operation and values provide personal satisfaction
Technical Skill: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Case Management: Having the knowledge and skills to link, coordinate, and monitor support services
Computer Skills
Proficient in various computer applications including Microsoft Office Suite
Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Salary : $20 - $25
