What are the responsibilities and job description for the Case Manager position at NYC Criminal Justice Agency?
Job Description
Job Description
CASE MANAGER
QUEENS SUPERVISED RELEASE PROGRAM
POSTED : 2 / 27 / 2025
ABOUT CJA
The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 280 employees, citywide.
PROGRAM SUMMARY
CJA operates a Supervised Release Program in Queens Criminal Court for defendants of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention, but are at risk of failing to appear in court if released on recognizance.
The program, which operates during the day and night court, screens targeted defendants for release, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in a screening protocol for substance abuse and mental health issues, and agreeing to program monitoring and reporting of non-compliance, re-arrests and scheduled court appearances.
POSITION SUMMARY
Reporting to the Supervising Clinical Case Manager and under the direction of the Clinical Director, the Case Manager is a dynamic, knowledgeable, and experienced individual with a social service, psychology, or clinical background to help make an impact on the ever-changing role of the court system and alternative initiatives aimed at reducing detention and crime rates in the city. The Case Manager hired for this position will be working on a team that serves both youth and adult clients (ages 16 years and older). The Case Manager in this role will be responsible for building relationships with participants and their support systems. In building these relationships, the Case Manager will coach and connect people with resources to meet their unique needs, such as education and employment programs, career assessments, job readiness, and other opportunities aligned with their personal goals and interests.
PRIMARY RESPONSIBILITIES
The Case Manager's functions include :
Client Needs Assessments :
- Conducting the intake / assessment interview to identify participants' immediate needs, including risk factors for recidivism.
- Assessing for mental health and substance abuse problems, making outside referrals as appropriate.
- Working with people to explore interests and create plans to take steps towards meeting goals.
- Assessing for school and / or job readiness and connecting young participants to quality school and job programming, vocational trainings, technical skills classes or other certification programs, as well as peer support services, based on their personal interests and goals.
- Verifying participant contact information and age-appropriate activities and responsibilities to assign to participants at a designated level of supervision.
Client Engagement :
Documentation and Reporting :
Teamwork and Relationship Building :
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
Note : This position is expected to operate on a hybrid schedule with in-person work 4 days per week and 1 remote day. The successful hire must be able to assume responsibilities that are both remote and on-site, in accordance with CJA policy at the time of hire.
SALARY : $65,209
Location : Long Island City or Kew Gardens
CJA VALUES
Each employee at CJA is guided by these work values :
BENEFITS : CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health and wellness (EAP) plan, four weeks' vacation, paid holidays and a retirement plan with employer matching contributions. CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development.
NOTE : Only those candidates being considered will be contacted. No phone calls please.
CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations.
CJA is committed to embodying the principles of Diversity, Equity, Inclusion, and Belonging as cornerstones of our mission and culture.
The New York City Criminal Justice Agency is an Equal Opportunity Employer
CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.
Salary : $65,209
