What are the responsibilities and job description for the Bilingual Call Center Representative position at Med First - Raleigh Corp?
Job Description
Job Description
Med First has an immediate opening for a Bilingual Call Center Representative. The ability to read, write and speak English and Spanish is required. The CCR is responsible for handling the flow of incoming customer / patient calls and initiate outbound calls in an effort to schedule an appointment, answer relative questions regarding services and clinic operations, ability to direct patients to the Company web-site to initiate various actions, direct calls tor appropriate departments and initiate and report on data tracking reports.
Responsibilities :
- Handle incoming customer / patients calls, and inquiries related to Family Practice, Urgent Care and Occupational Medicine.
- Conduct outgoing calls and schedule new and follow-up appointments as designated by clinic providers according to established policies and procedures or at the patient’s request.
- Assist with patient referral activity
- Interact with patients, providers and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
- Obtain any patient demographic information including insurance information necessary for scheduling appointment.
- Provide patients with information regarding scheduled appointments and ensure that reminders are set for all patients.
- Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
- Obtain accurate information from patients and ensure all registration forms are complete.
- Assist patient with pre-registration process
- Provide information to patients regarding unpaid balances prior to appointment.
- Works with Billing Department to assist patient problem resolution
- Review financial and clinical paperwork to ensure completion before the scheduled appointment.
- Track and report on key operational measurements, such as, telephone call activity / reporting metrics
- Maintain files and patient records in a confidential manner.
Requirements :