Scheduling Coordinator

Description

Scheduling Coordinator

Ohio Medical Transportation, Inc. (DBA MedFlight) is a not-for-profit, CAMTS-accredited air and ground critical care transportation company and CEMS of Ohio, Inc. (DBA MedCare) is a not-for-profit ground medical transportation service. Headquartered in Columbus, Ohio, MedFlight and MedCare employ nearly 500 partners completing tens of thousands of transports annually. Celebrating their 30th and 15th respective anniversaries in 2025, MedFlight and MedCare proudly provide a continuum of care supporting the communities it serves.

PARTNERS FOR LIFE. Partners – not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits.

Our mission is a simple one: To provide customer-focused medical transportation solutions.

Our vision is to be the premier provider of medical transportation logistics through innovation and customer-focus.

General Description

The Scheduling Coordinator is responsible for providing scheduling, staffing, and administrative support to the Operations Team. This positions allows for some remote work.

Key Responsibilities

• Actively participates in the creation, development, and implementation of staffing plans.
• Develops and coordinates operations division schedules using ESO and/or other applicable scheduling software.
• Monitor’s employee overtime and absenteeism and reports problems/issues.
• Responsible for future schedules from 72 hours forward.
• Provides daily staffing communication to appropriate personnel.
• In conjunction with the Education Department schedules field training with FTOs for new hires and schedules current partners for mandatory education days.
• Coordinate from Fisdap from schools to place student third-riders on an assigned truck.
• Provide daily scheduling reports for operational decision making.
• Maintain monthly casual partner list to ensure shift compliance and report any concerns to Human Resources.
• Assists Operations Leadership Team with implementation of scheduling policies.
• Assists with shift bid planning to ensure proper placement of resources based on current FTE counts and operational needs.
• Responsible for the building of new shift templates and forwarding scheduling templates to MedCare partners on a continual basis.
• Maintains appropriate staffing including authorization of vacation, overtime, and mandatory trainings.
• Monitors and tracks all adjustments, identifies any trends, and consults with leadership as needed.
• Maintains, monitors, and reports on staffing and scheduling key performance indicators (KPI’s) as well as develops reporting as needed.
• Completes continuous quality reviews and monitoring of pertinent data and procedures as needed for contracts, licensure, accreditation, legal compliance, and operations.
• Helps assure compliance with all City, State and Federal laws.
• Understands both the stated and unstated values of MedCare. Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.
• Builds good relationships and rapport with partners, supervisors and management. Treats all people with dignity and respect.
• Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’ feedback on quality of service provided and resolves customer related issues.
• Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and professional manner.
• Possesses sufficient job skills and knowledge to perform the job in a competent manner.
• Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.
• Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Adapts approach, goals, and methods to achieve solutions and results in changing situations.
• Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.
• Protects the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.
• Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.
  
  

Working Conditions

Work is generally performed in a normal office environment with minimal exposure to noise, heat, dust, etc.

MedCare Ambulance provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Requirements

Reports To: VP of Ground Operations Hours Per Week: 30

Department: Clinical Operations Exempt Status: ___Y v N

Supervises: N/A

Qualifications

• G.E.D. or High School Diploma required.
• Healthcare or EMS experience preferred.
• Must possess a superior attention to detail focus and task management.
• Scheduling experience preferred.
• Valid Driver’s License is required with a good driving record.
• Excellent communication skills (verbal and written).
• Comprehensive knowledge on operation of personal computers, especially PC format software.
• Ability to establish and maintain effective working relationships with other internal and external Partners.
• Ability to understand and follow oral and written instructions.
• Problem solving skills and data analysis skills are strongly preferred.