What are the responsibilities and job description for the ADMINISTRATIVE OPERATIONS MANAGER position at MedCentris?
Definition and Role
The position of Administrative Operations Manager will report directly to the SVP of Administrative Operations. This role involves overseeing and managing multiple programs across the organization, ensuring alignment with key strategic goals. The Administrative Operations Manager will be responsible for optimizing processes, driving operational efficiency, and ensuring the successful execution of projects. They will collaborate closely with cross-functional teams, including but not limited to IT, Clinical, HR, and Marketing, to streamline operations and deliver impactful results. This position may require travel from time to time.
Key Responsibilities:
Program and Project Management:
- Manage and execute strategic projects and programs under the direction of the SVP of Administrative Operations.
- Define program objectives, timelines, milestones, and success metrics to ensure timely delivery and continuous improvement.
- Coordinate cross-functional efforts, keeping teams informed and aligned on project goals.
- Identify and mitigate risks, track progress, and resolve challenges to maintain program momentum.
Process Management and Optimization:
- Analyze, develop, and implement process improvements to enhance operational efficiency and effectiveness.
- Standardize workflows, project tracking, and reporting tools to streamline program execution.
- Identify inefficiencies and recommend innovative solutions to improve productivity and performance.
Collaboration and Leadership:
- Serve as a liaison between senior leadership, project teams, and stakeholders to ensure alignment on priorities and strategic objectives.
- Foster strong working relationships across departments, promoting a culture of accountability, teamwork, and results.
- Mentor and guide project leads to ensure successful program execution and consistent progress toward goals.
Performance Monitoring and Reporting:
- Track and report on project and program performance, delivering data-driven insights to leadership.
- Implement and monitor key performance indicators (KPIs) to assess program impact and effectiveness.
- Maintain program documentation, including project charters, workflows, and status reports, to ensure transparency and clear communication.
Qualifications:
- Bachelors degree in business administration, Project Management, Healthcare Administration, or a related field.
- 3-5 years of experience managing programs, projects, and process improvements, preferably in a healthcare, administrative, or operational setting.
- Proven experience in managing strategic projects and optimizing organizational processes.
- Six Sigma Green Belt certification preferred.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage competing priorities, adapt to evolving needs, and thrive in a fast-paced environment.
- Proficiency in project management tools, software, and methodologies (e.g., Agile, Lean).
