Customer Service Representative

At Medgene Labs, we are advancing animal health through science, innovation, and dedication. Based in Brookings, South Dakota, our team is proud to develop and deliver next-generation vaccines that protect animal populations and support producers across the country. With a passion for discovery and a commitment to excellence, we are shaping the future of animal health one breakthrough at a time.

Our work is guided by five core values that define who we are and how we work:

🔹 Safety - We prioritize a safe environment for our people, partners, and the animals we serve.

🔹 Quality - We hold ourselves to the highest standards to ensure the reliability and impact of our products.

🔹 Respect - We value our people and their diverse contributions, treating every team member with dignity and fairness.

🔹 Transparency - We build trust through open communication and shared accountability.

🔹 Innovation - We constantly seek new and better ways to solve challenges and deliver value.

If you're looking to join a collaborative, mission-driven team that's making a real difference in animal health and beyond, we'd love to hear from you.

POSITION SUMMARY

The customer service representative is expected to be well versed in Medgene's vaccine product portfolio and accompanying services as well as the general operations to ensure customer responses occur in an accurate, timely, and professional manner.

JOB DUTIES

This position will work within the sales organization supporting the ISPRIME team and our customers. The candidate must be detailed, and people-orientated. Answer incoming customer inquiries.

• Collaborate with management teams to stay updated on new products, services, and policies.
• Work closely with field sales staff to secure product order details from customers and provide order tracking.
• Develop and maintain accurate customer account records.
• Make outgoing calls and emails to customers to provide timely updates on products and services as needed.
• Understand and support quality, safety, and regulatory standards.
• Record customer information and feedback
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Other duties as requested.

MINIMUM QUALIFICATIONS:

• Knowledge of:

• • Excellent time management skills and ability to multi-task and prioritize work.
  • Attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and planning skills.
  • Proficient in MS Office
  • Knowledge of data and administrative management practices and procedures
  • Knowledge of clerical practices and procedures

• Ability to:
  • Follow detailed directions and instructions.
  • Communicate information clearly and concisely.
  • Establish and maintain effective relationships with coworkers.
• Preferred:
  • Knowledge or experience in animal care/husbandry/health
  • Bachelor's degree in animal or science-related field

Please note that submission of an application does not guarantee employment. As part of our hiring process, Medgene reserves the right to conduct background investigations, which may include verification of education, past employment, and professional references, as well as criminal history checks where permitted by law. Background checks will be conducted when deemed necessary and appropriate for the role being considered, and any such inquiries will be handled in accordance with all applicable federal, state, and local laws. A criminal conviction does not automatically disqualify a candidate from employment consideration. Each situation will be evaluated on a case-by-case basis, considering the nature of the offense, its relevance to the role, and the time that has passed since the conviction. By submitting an application, you acknowledge that the information provided is accurate to the best of your knowledge and understand that falsification of information may result in removal from the hiring process or termination if already employed.

Salary : $18